Customer Service Sales

Katherine V. Ramos

*** *. ***** ***.**** Chicago, IL 60606 773-***-**** ****************@*****.***

Objective

Seeking an opportunity to work in a high-end environment specializing in customer service.

Professional Experience

Sales Associate/Specialist

Nordstrom Michigan Ave, Chicago, IL March 2010-Jan. 2011

• Establishing new accounts and relationships with customers by following up on recent purchases, new

merchandise, upcoming events and promotions.

• Merchandising cases by vendors and stylizing by collections continuously updating with new

merchandise.

• Responsible for communicating and updating vendors on special customer requests, trunk show pre-

orders, low inventory, upcoming styles and shipment orders.

• The specialist role included responsibilities such as; training, meeting goals per vendor, expertise on

merchandise and timepieces and exceeding goal per pay period.

• Top tier achievement with a 120% increase from expected goal.

Sales Associate

Macy’s East Chicago, IL May 2009-Dec. 2009

• Experienced in establishing new accounts to increase clients spend and individual productivity.

• Developed strong customer relationships maximizing clientele while building individual sales volume.

• Exceeded goal by 150% providing superior customer service and ability to assess customers’ needs.

• Recognized and awarded for outstanding customer service performance, for three consecutive months.

Sales Support

Coach Michigan Ave, Chicago, IL Sept.2007-Oct. 2008

• Increased inside sales, meeting personal daily goals by proactively up-selling clients and introducing

them to new product.

• Utilized Customer Relationship Management database to identify potential sales leads, contacting

clients to follow up on merchandise requests.

• Selected to assist in the set-up and design of a new store, collaborating with regional and national

executives.

• Managed product administration, organization and logistics for entire flag-ship inventory.

Skills

• Customer Service

• General Computer skills

• MS Word and Excel

• Bilingual

Education

Gemological Institute of America Dec. 2010- Ongoing

Graduate Gemologist

Related Course Work: Diamond Essentials and Colored Stone Essentials Certification

Columbia College, Chicago Aug.2007-Aug. 2009

Fashion/Retail Management

Related Course Work: Fashion Management, Special Events and Promotions, Fashion Show

Production, Marketing the Arts and Public Relations.

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