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Customer Service Administrative Assistant

Downey, California, 90241, United States
March 02, 2011

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Maria L. Ramos (Letty)

Cell 562-***-**** Home 562-***-****


• Microsoft Word, Outlook, Excel, Internet

• Works well under pressure

• Organizational skills

• 10 key touch / 40 WPM

• Data Entry

• Customer Service

• Legal

• Administrative Assistant/Office Manager

• Medical field

• Bilingual/fluent Spanish and English

• Social Services/Case Manager

• CPR/ First Aid Certificate


Long-term growth within the Company; enjoy a friendly and busy office setting.


Michaelson Connor & Boul Inc., Huntington Beach, CA (7/2005 – 8/2010)

An asset management company that specializes in real estate services for mortgage and banking

institutions, private companies and the US department of Housing and Urban Development.

Mortgage call Agent/ Administrative Assistant

Received calls from agents, buyers and loan officers regarding properties and loans.

Submit appraisals and reports of properties with problems, daily data entry Provided

administrative support, filing, copying, management staff, ensured adequate level of supplies for

department/division offices, typing, proofreading, editing and transcribing. Meetings,

coordination, ensured that rooms and equipments where in working order, prepared materials,

invited, confirmed attendance, maintain and tracks invoices receipt and payment timely and

accurately, reports and resolved facility problems and repairs, view and deliver mail, customer


Correspondence Distribution

• Responsible of extensive high volume of daily deliveries and distribution of mail and UPS.

• Distributed all incoming bills and mortgage related documents to all departments.

• Daily scanning of property documents.

Federal Reserved Bank of San Francisco, Los Angeles CA, (10/1990 - 9/2004)

Lead Check Processor

• Sort, Prepped and key checks utilizing IBM 3890 or similar equipment.

• Maintained and process a high volume of checks/ daily data entry.

• Sort, encode and proof transactions using proof machines.

• Batches items either manually or by machine.

• Accesses check processing system,

• Set up jobs, and operate machine.

• Trained new employees.

• Maintained high level of work as well as high volume of output.

San John Medical Clinic, Pico Rivera CA (8/2005 – 10/2009)

Administrative Assistant/Office Manager

• Greets patients, call patients at time of appointment when patient has not yet arrived. Monitors

patients that are waiting, advising patients of their status. Supports team with follow-up

appointments as needed. Consistently makes phone call reminders for next day appointments.

Collect co-payments and balances due. Verifies insurance and prepares charts for existing and

new patients, customer service at all times, provides general directions and information to all

callers, visitors and provides assistance as needed.

• Maintain log for purchasing of all large-scale medical supplies needed by nursing


• Consult with RN to ensure that all paperwork related to monthly reassessments was

completed in a timely manner.

• Order/maintain all office supplies and service contracts.

• Account for petty cash, including monthly report to accounting department.

• Review and update the weight and height log for all participants.

• Provide administrative report for Special Board meetings and Utilization Review Committee


• Responsible of extensive high volume of daily data entry Alpha/Numeric medical records

• Other duties as assigned by the manager, general office duties.

Light International, South Central, Los Angeles. (1999 – 2003)

Counselor/Case Manager

Helping the youth, assist in collaborating with public, private, and community service programs

to advocate for and promote development of client services through networking. Receive

referrals on potential clients and conduct client intake procedures, providing program

information, assisting client with completion of forms, and taking into account the client’s

culture, language, and developmental level. Gathering data from a variety of sources to

determine the client’s level of functioning, determine the client’s existing social support system,

and identify the client’s strengths and needs. Speaking directly with the client and/or meeting

with the client for the purpose of assessment, monitoring, evaluation, crisis intervention and/or

counseling, guidance, education, and support). Face-to-face contact was completed every other

month. Visiting the client at least quarterly in the client’s home. Using client record to document

activities. Other activities where assigned to meet program goals. Work flexible hours including

weekends and evenings.


Cerritos College, Norwalk CA

Certification of Mediation classes.

Took courses in Legal Research, Law on the Interned, Introduction to California Civil

Procedure, Bankruptcy Law, Alternate Dispute, Resolutions, Introduction to Law, Introduction

to Computer Legal Software, Legal Ethics, Legal Document Production and Family Law


Completed internship in Family Law, Assistant Paralegal and Environment.

Continuing education toward Associates Arts Degree.

Huntington Park High School

CPR/ First Aid Certificate

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