Customer Service Sales

Objective

To secure a position with a well established organization with a stable

environment that will lead to a lasting relationship.

Skills

Major strengths include strong leadership, excellent communication skills,

competent, strong team player, attention to detail, dutiful respect for

compliance in all regulated environment and supervisory skills including

hiring, termination, scheduling, training, payroll and other administrative

tasks. Thorough knowledge of current management practices, with a clear

vision to accomplish the company's goals.

Experience

Dining Room Manager- Davenport Country Club June 2004- Present

Coordinate the entire operation of restaurant. Providing exceptional

customer service and maintaining quality relationships with customers.

Collaborated in the creation of training manual. Also responsible for

recruiting, training, cross training, conducting employee reviews, and

mediation.

Monitor and track sales, payroll, inventory, and expenses. Responsible for

keeping these numbers aligned with budget. Also converting these numbers

into spreadsheets using Microsoft applications and presenting to upper

management.

Responsible for organizing and overseeing events including, member

functions, banquets, wedding receptions, and holiday parties.

In 2009, managed a complete restaurant overhaul including collaboration

with construction, selecting menu items, hiring and training staff.

Since change sales have increased by more than 30%.

Merrill Lynch- Internship January 2010- July 2010

Analyze market trends and work with manager to come up with investment

ideas for clients.

Administrative duties including; answering phones, data entry, travel

arrangements, setting up client meetings, answering client questions,

scheduling.

Building proposals to present to clients, keeping in mind preferences and

risk tolerance.

Used Microsoft Applications and Merrill Lynch software to create

presentations and proposals to potential and current clients. (Available

upon request).

St. Ambrose University- ACCEL Program Buyer June 2008- February 2009

In charge of all purchasing of books for St. Ambrose ACCEL Program,

including TACOM classes at the Rock Island Arsenal.

Track inventory and customer orders, ordering and returning based on

customer demand.

Negotiate with different vendors to find best prices for customers.

Administrative duties including; answering phones, answering emails, data

entry, tracking inventory, taking customer orders and special orders.

Heartland Auto- Sales Associate May 2004- June 2008

Communicated with vendors and banks, managed detailing of vehicles, and

supervised vehicle marketing.

Developed forms of business, and managed inventory and paperwork regarding

purchases and sales made.

Oversaw quality of service provided to customers and developed positive

working atmosphere for employees.

Developed advertising strategies, as well as maintained website.

Administrative duties including; answering phones/ emails, data entry,

tracking inventory, working with Microsoft applications.

Education

St. Ambrose University January 2008- December 2010

Bachelor's Degree in Business Administration. GPA 3.4/ 4.0 Dean's List.

Scott Community College December 2006- January 2008

Associate's Degree in Liberal Arts with Business Emphasis. GPA 3.0/ 4.0.

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