Customer Service Administrative Assistant

Objective

Executive Administrative Assistant position that challenges

organizational, customer service, communication, and project management

skills on a day to day basis.

Profile

Motivated, personable professional with college and graduate degree.

Talent for quickly mastering technology -Microsoft Office Suite/ MAC

computer skills. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive,

confidential records. Demonstrated history of producing accurate, timely

reports.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Project Management Computer Savvy Professional

Written Correspondence Customer Sensitive presentations

General Office Skills Data Entry Internet research

Videotaping/editing

Professional Experience

Wingate University Athletic Department, Assistant/Interim Compliance

Officer August 2008- Present

o Act as Compliance officer in the absence of Compliance Director

o Ensure all athletes are qualified through the NCAA clearinghouse for

athletic participation

o Organize past, present and incoming student athlete files

o Keep up to date on current NCAA rules and regulations for

participation

o Supervise student workers and ensure they are up to date on present

practices

o Schedule and assign student workers shifts for the week ahead

Waxhaw Athletic Association, Sales and Marketing

January 2011- Present

o Sell and Market sponsorship possibilities to local businesses

o Ensure Sponsors have logo's advertised in the correct areas and

websites

o Maintain and update media channel of logo to receive utmost customers

o Coordinate hotel and restaurant sponsors for Wingate International

Soccer Academy camps

Employment History

Wingate University Residence Life, Residence Director

July 2009- July 2010

o Provide counseling to student residents and crisis support to

parents and students

o Serve as a Head Resident for a coeducational residence hall housing

over 75 students

o Plan and implement social activities

o Participate in on-call duty coverage for residence halls, responding

to emergency and crisis situations

Omagh Leisure Complex,(Northern Ireland) Standby Recreation Attendant

May 2002- 2009

o Life Guard, CPR and First Aid training certifications

o Maintain a professional appearance in and around pool facility

o Ensure facility maintenance (i.e., custodial issues, safety,

upkeep and general appearance)

o Conduct hourly routine procedures of the facilities and fitness

suite

o Ensure appropriate health, safety, security, and fire checks are

conducted and the appropriate

paperwork is submitted in a timely manner for all facilities

Education

Masters of Business Administration

Wingate University

Anticipated graduation date, Summer 2011

Bachelor of Science, Sport Management May 2008

Wingate University

GPA: 3.56/4.0

Professional Development

North Carolina Alliance for Athletics, Health, Physical Education,

Recreation, and Dance

Board Member- NCAA Institutional Self Study Guide(May 2009)

Honors and Activities

Dean's List: 3.4 GPA or above

Phi Eta Sigma Honor society for First Year students

Wingate University women's soccer team captain

Northern Ireland Women's International soccer team

Wingate University Athletic Leadership Award (2009)

South Atlantic Conference Commissioner's Honor Roll

"All SAC" Honors

Phi Epsilon Kappa- Secretary (August 2007-May 2008)

Community Experience

Up Till Dawn- St. Jude's Fundraiser (March 2007)

Marshville Rotary Club- educate members on Irish political history

(May 2009)

Talkboy Tv- Production Runner for one day music video shoot (May

2009)

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