Customer Service Data Entry

Steve F. Gomez

**** ******** **. #*** ******, TX 78745 . 512-***-**** . E-mail:

*****.*.*****@*****.***

EXPERIENCE

At&t Mobility LLC, Austin, TX 01//2010-01/2011

Laptop Support Group Representative

Troubleshooted

Inbound customer calls

Mobile USB internet device & software issues for Windows XP, Vista, 7 & Mac

OS X

Mobile phone email, messaging, application/OS, internet & voice issues

Network & billing issues

MS exchange server email activation & OWA setup on Blackberry devices

Various mobile devices: iPhone, iPad, Blackberries, Samsung, Nokia, LG &

Dell netbooks

Escalate calls as necessary to internal/external 3rd parties

Notate calls for customer records & multitask

Adecco Staffing Services, Austin, TX 10/2009-11/2009

Data Entry Associate - Iron Mountain

Entered and scanned data into an online database

Performed quality control of imaged documents

AppleOne Employment Staffing, Austin, TX 05/2009-08/2009

Delivery and Warehouse Operator - Ikon/Ricoh Copiers

On site delivery and customer service

Loaded equipment shipments

Operated palette jack and hydraulic truck lift

Mail Room Clerk: Xerox

Sorted meter processed mail from a mail sorter conveyor belt system

Texas House of Representatives Audio Visual Services, Austin, TX 12/2008-

05/2009 & 2005-2006

Seasonal Video/Audio Technician II

Troubleshooted audio/video systems

Assisted in high definition broadcasting of the 79th& 81st Texas

Legislature

Recorded PSAs in video & audio studio

Edited video on Mac Pro with HD SDI inputs using Final Cut Studio

Provided awesome customer service to House members and staff and assisted

walk ins by phone, e-mail

Data entry in an excel spreadsheet

Located and processed video/audio library requests

Recorded and quality checked video/audio duplications

AWARDS AND ACHIEVEMENTS

Scored 100% quality rating 4 out of 12 months in a call center environment

Awarded State of Texas flag and certificate in recognition of work done on

the Texas House of Representative's web site by Texas Speaker of the House,

Tom Craddick 2006

EDUCATION

1 Year Austin Community College, Austin, TX. Major: Radio, Television and

Film

Beginner XHTML & Intermediate XHTML Certificates, Austin Community College

HARDWARE & SOFTWARE EXPERIENCE

Mac audio/video & other software

Windows XP, Vista and Windows 7

MS Office, Mac and PC

Classic and Intel Mac experience OS X 10.0-10.6

Ubuntu, Debian, Suse Linux

Office equipment

Web based data entry

Laptop internet devices & mobile phone & network technologies

Call center telecommunications equipment

Built an Ubuntu Linux computer as a hobby

PERSONAL STRENGTHS

Diverse technical knowledge

Great memory

Fast and willing learner

Courteous, professional and patient

60 WPM typing speed and ability to multitask

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