Customer Service Manager

Location:

Posted:

March 02, 2011

Daniella D Martinez

Los Angeles, CA *****

323-***-**** ? **************@*****.***

OBJECTIVE: Seeking a customer service position. Offering excellent

communication and organizational skills.

QUALIFICATIONS SKILLS AND ABILITIES

Over two years experience in Neat efficient and thorough.

customer service. Able to work unsupervised.

Responsible for inventory, Outstanding leadership skills

training and supervising new Cheerful outlook and positive attitude

hires. get along well with others.

Resourceful problem solver. Dedicated to the highest quality of work.

Ability to manage numerous

tasks quickly and efficiently.

EMPLOYMENT HISTORY

07/01/2008-02/01/2009 Direct Care Staff, Preferred Community Homes, Boise,

. Provide patients with help moving in and out of beds, baths, wheelchairs

or automobiles, and with dressing and grooming.

. Care for patients by changing bed linens, washing and ironing laundry,

cleaning, or assisting with their personal care.

. Entertain, converse with, or read aloud to patients to keep them mentally

healthy and alert.

. Maintain records of patient care, condition, progress, or problems to

report and discuss observations with supervisor or case manager

08/01/2007-06/01/2008 Assistant Relocation Spec., Merchants Moving Co,

Boise, Id

. Educated customers of company policies and procedures

. Effectively completed projects while meeting deadlines

. Managed customer concerns quickly and efficiently

02/01/2007-07/01/2007 Cashier, Food 4 Less, Los Angeles, Ca

. Receive payment by cash, check, credit cards, or automatic debits.

. Issue receipts, refunds, credits, or change due to customers.

. Assist customers by providing information and resolving their complaints.

. Maintained and filed inventory, answered multi-line phone.

11/01/2006-01/30/2007 Personal Shopper, Vons, Los Angeles, Ca

. Obtained information regarding customers selection of merchandise.

. Selected and packaged merchandise from market

. Arranged for shipment to homes via company trucks

EDUCATION and/or TRAINING

Boise State University GED April 2008