Customer Service Manager

DORIANN JENCO

**** ******* *****

BONITA, CA ****2

Home: 619-***-****

Cell: 619-***-****

E-Mail: *********@*****.***

OBJECTIVE: Seeking a challenging position in a progressive company that

will effectively utilize my acquired expertise and experience that can

offer career growth opportunities.

PROFESSIONAL SUMMARY:

. Over 10 years of retail and management experience.

. Quick learner with the ability to achieve organizational integration,

assimilate job requirements and employ new methodologies. Known for

exceeding immediate and long-term goals and objectives.

. Leadership skills with the ability to analyze, plan, manage and

motivate.

. Energetic and self-motivated team player/builder with the ability to

boost sales.

. Detail oriented and challenge driven.

. Successful recruiter and net worker.

. Second language Spanish.

WORK EXPERIENCE:

Guess Inc. March 2008 - January

2011

1432 Third Street

Santa Monica, CA

General Manager

. Managed a store that grossed over 5 million dollars annually.

(Top 18th store in the nation.)

. Attended many seminars to advance managing different personalities.

. Recruited quality managers who still remain today.

. Managed and developed individuals talents, visuals, operations, and

sales generation.

. Analyzed sales reports and made smart business decisions.

. Hosted visits from national and international corporate employees.

Arden B. March 2005 - March 2008

1700 Crown Valley Parkway

Mission Viejo, CA

Store Manager

. Managed the flagship corporate store.

. Worked closely with vice president, merchants, allocations, and visual

team.

. Responsible for hosting corporate floor sets.

. Created legacies of talents through training and developing.

. Put new systems into place, which are still successful to this day.

Victoria's Secret October 2004 -

March 2005

1640 Camino Del Rio North

San Diego, CA

Co-Manager

. Responsibilities included scheduling group interviews, completing the

hiring process, training, and daily motivating associates by using

their strengths and opportunities on and off the sales floor.

. Conducted the entire store sales education meetings with each new

launch and follow up using study guides with each associate.

. Responsible for excellent customer service and driving conversion by

using many company tools.

Gymboree June 2002 - September 2004

3030 Plaza Bonita Rd.

National City, CA

Store Manager

. Scheduled and supervised employees.

. Recruited, hired and trained new employees.

. Responsible for all customer service need within the store.

. Conducted weekly sales audits.

. Oversaw all operations.

EDUCATION

Bonita Vista High School Southwestern

College

751 Otay Lakes Rd. 900 Otay Lakes Rd.

Chula Vista, CA 91913 Chula Vista, CA

91910

Diploma Associate Degree

Jenco

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