Years Experience Project
Resume:
Mark Guindie
Dallas, TX 75240
********@*****.***
Skill Sets
SDLC (7 years experience)
Agile Methodology (3 years experience)
SQL-PL/SQL (5 years experience)
MS Visio (7 years experience)
MS Project (7 years experience)
Employment History
October 2008-Present
Mary Kay Inc.
Business Analyst
Developed requirements for eCommerce site that sales force utilizes for
ordering product
Developed requirements for external customer facing eCommerce site for
placing orders from sales force
Lead Agile scrums for discussing roadblocks that arose during project
development
Lead implementation of content management platform for two international
subsidiaries
Composed use cases for various projects for technical design
Developed wireframes for various salesforce applications
Developed documentation for training to end users
Performed end user training
Developed processes for continued end user support
March 2008-October 2008
Alliance Data Systems
Business Systems Analyst-Contractor
Lead requirements gathering sessions for banking customer eCommerce rewards
site
Developed file structure specifications
Responsible for the development and execution of test cases, including test
data
September 2007-January 2008
ACS
Business Analyst-Contractor
Primary Accomplishments & Responsibilities:
Developed requirement specifications for web based intranet security
identity applications
Worked with external clients to interpret project needs and set
expectations
Planned and designed complex business processes and system modifications.
Made recommendations to improve and support business activities
April 2007-August 2007
Electronic Transaction Consultants
Business Analyst-Contractor
Primary Accomplishments & Responsibilities:
Developed functional specifications and for the eCommerce web applications
of the North Texas Tollway Authority that processed customer toll
transactions.
Facilitated testing efforts with client group
Managed project deadlines and schedules
Worked with project/technical leads and other team members to translate
business requirements into functional designs
Facilitated testing efforts between client group and development team
Seeked opportunities to increase customer satisfaction and deepen client
relationships
August 2003-April 2007
Sr. Business Systems Analyst
Bank of America
Primary Accomplishments & Responsibilities:
Developed requirements for new web based sales origination system
Implemented enhancements for legacy systems in production
Formulated, defined and implemented improvements to business processes and
operations to solve problems and enhance productivity/effectiveness
Analyzed data, conducted research, interviewed employees and monitored
processes and outcomes to identify problems
Consulted with peers to define problems and identify solutions
Conducted analysis (including workflow, feasibility, cost/benefit, trend
and cause-and-effect analysis)
Developed recommendations and designed solutions for process improvements
Tested solutions and communicating impact to users
Defined, created and ran queries and reports
Developed analyses and reports to track and assess performance
Created and maintained procedures and documentation
Provided analysis, recommendations, and consultation
Conceptualized and developed innovative solutions to address complex
business issues
Acted as a resource to business-unit and company management
Developed project plans and presenting recommendations, scope and process
improvements to senior management
Managed scope, deadlines and project budget
Resolved conflicts and negotiating changes in project priorities and/or
scope
Provided guidance and recommendations on process improvements and "best
practices"
May 2001 - August 2003
Business Systems Analyst
Guaranty Bank
Primary Accomplishments & Responsibilities:
Member of web development team for internal and external applications
Served as a liaison between lending business units and information systems.
Translated business unit needs into technical specifications.
Developed and executed QA processes
Participated in JAD sessions for development of business requirements and
developer specifications
Designed and implemented training of end-users
May 1998 - January 2000
Business Analyst
Electronic Data Systems
Primary Accomplishments Responsibilities:
Wrote definition and design documents for enhancements to Texas Medicaid
claims processing system enhancements
Worked with HIPPA auditors to address system issues
Liaison between user community and technical leads for system enhancements
On call responsibility included technical support and problem
troubleshooting of database, online production screens, and data processing
issues.
Developed more effective system testing methods
Liaison between the user community and technical leads for system
enhancements
Education
B.B.A. Management Information Systems
Lamar University, May 1998
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