Customer Service Sales

JAMES FOX

Phone: 919-***-**** Email: **********@*****.***

OBJECTIVE

Increase my product management skills by utilizing proven methods in problem solving, cost containment, organizational

development to enhance overall business performance.

SUMMARY OF QUALIFICATIONS

I have an entrepreneurial driven spirit, challenge-oriented with a vast knowledge in the field of product development,

design/application, marketing, and sales for over 20 years. I am adaptive to a rapidly changing business conditions through

innovation, creativity, and determination. I have a broad background of experience and expertise in the following areas:

• •

Motor Control Products Marketing Campaigns

• •

Total Quality Management Business Planning & Forecasting

• •

Market/Customer Analysis Transformer Designs

• •

Brand Management / Outsourcing Customer Service

• •

S.W.O.T Analysis Knowledgeable with Industry Standards - NEMA, IEC,

• ANSI, CSA, and UL508

Program Management

PROFESSIONAL EXPERIENCE

SCHNEIDER ELECTRIC – Square D Co.

Product Management/Product Specialist – Knightdale NC Facility, 1997 - 2008

Schneider Electric/Square D Knightdale is a global specialist in energy management with operations in more than 100 countries,

Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and

infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential

applications. Focused on making energy safe, reliable, and efficient, the company's 100,000+ employees achieved sales of more

than $22 billion in 2009.

Accomplishments:

1 Successfully managed the product life cycle for motor control products such as NEMA contactors, starters, and overload

relays.

2 Successfully managed and marketed a new product line offer to extend the product life cycle for NEMA products.

Stakeholder investment of $5 million producing $150 million in product sales in 3 years.

3 Reduced material cost on several product redesigns as ongoing saving measures. Reduce process and service cycle

times to improve customer service turn times.

4 Develop new practices to improve product documentation updates.

5 Managed multiple new product programs with Global Development Engineering teams.

6 Train and provided product presentations for Customer Service representatives, Sales Engineers, Channel Management,

Customers, Peers, and Internal Management teams.

7 Supported Global Sales organizations and local sales teams to deliver contribution margins $8M above business plan.

Mechanical Design Engineer –Square D Facility, Monroe NC 1989 - 1997

Accomplishments:

1 Created mechanical design standards for Liquid-Filled, Dry-Type, and Cast Resin transformer designs. Developed

component designs for manufacturing standards and custom transformer designs per customer specifications.

2 Provided product applications support for Sales Engineers and Channel Management through product training, product

presentations, plant tours in pursuit of new business opportunities.

3 Prepared customer quotations based on customer specifications. Support customer service calls for troubleshooting

procedures and installed systems.

4 Provided technical support and advice to Manufacturing Engineers and Production Supervisors.

5 Trained and developed manufacturing staff and associates to achieve overall company goals.

2

VIRGINIA TRANSFORMER CORPORATION - VTC

Mechanical Designer/ Engineer – Roanoke, VA Facility, 1984 – 1989

Virginia Transformer Corporation – VTC manufactures custom-design and standard construction of power transformers. VTC

establishes itself as one of the leading North America transformer manufacturers. Product designs runs from 300 KVA up to 300

MVA/230 kV class for liquid type, and up to 20 MVA/34.5 kV for dry type. They offer the shortest lead times in the industry with

product design archives to meet specific customer needs. VTC supplies transformers for utility, industrial, transit, commercial,

alternative energy, and specialty markets worldwide.

Accomplishments:

1 Provided Sales Engineers with timely technical compliant requirements for quotation submittals.

2 Developed the company’s first custom mechanical design concept for production of the Load Tap Changer – LTC

transformer design.

3 Developed mechanical design standards for Padmount, Liquid-filled, Dry Type, Cast Resin, and LTC transformer

designs for manufacturing process.

4 Supported Manufacturing Engineer and Supervisors with technical design support during product production.

EDUCATION

Wake Community College – CE credits for Construction Management attended 2009

University of Austin – certification for Transformer Design attended 1992

Virginia College – attended 1979 – 1984 (Mechanical Design Technology)

William Fleming HS – 1978

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