Customer Service Sales

Rachael Nganga

* **** **** ** ******, Kansas ****1

913-***-****

*******@*****.***

OBJECTIVE

To secure an administrative position with a company that will utilize

previous experience and skills to meet business objectives and support

commitments to customer service while offering experience in a fast paced

environment demanding organizational skills and interpersonal skills.

EDUCATION

DAYSTAR UNIVERSITY JAN2007-JULY

2010

BS -BUSINESS ADMINISTRATION &MANAGEMENT

NAIROBI INSTITUTE OF BUSINESS STUDIES JAN 2005-AUG

2006

AAS -BUSINESS ADMINISTRATION

Experience

COCA-COLA NAIROBI BOTTLERS NAIROBI-KENYA JULY 2009-OCTOBER

2010

SENIOR SALES ASSOCIATE

. Developing a business plan and sales strategy for the market that

ensures attainment of company sales goals and profitability.

. Responsible for the performance and development of the Account

Executives.

. Developed and maintained positive relationships with our customers.

. Maintain an awareness of all promotions and advertisements.

. Handle customers' complaints and resolved them.

. Interfaced with vendors concerning pricing, availability, damaged

product, buy-backs, and special orders.

MBOGUA CONSTRUCTION COMPANY NAIROBI-KENYA NOV 2007-

JUNE 2009

ADMINISTRATIVE ASSISTANT

. Coordinate with various staff for operational support activities of

the unit; serve as a liaison between departments and operating units

in the resolution of day-to-day administrative and operational

problems.

. Responsible for sourcing and procurement of construction materials.

. Performed general clerical duties to include, but not limited to,

bookkeeping, copying, faxing, mailing and filing

. Coordinating and directing office services, such as records, budget

preparation, personnel and cash handling.

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data for recurring internal reports.

other skills

. Effective verbal and listening communications skills

. Attention to detail and high level of accuracy

. Very effective organizational skills and time management

skills

. Effective written communications skill

. Computer skills including MS Office ( Excel, Access and

Word)

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