Customer Service Technician

Adela Rigo

*** ****** ******

Cresskill, NJ *****

**********@*****.***

Home: 201-***-****

Cell: 201-***-****

Summary

Business professional with years of experience applying excellent account

reconcile, fraud investigation, recovery and customer service skills. An

individual with reputation for behavior that is highly organized,

resourceful, detail oriented and for performance that is marked by a drive

to meet and exceed objectives. Possesses the able to quickly assimilate in

a new environment and become a highly-productive member of an existing

organization.

PROFESSIONAL EXPERIENCE:

CITBANK, N.A., NEW YORK, NY 1998 - January

2011

Account Reconciler and Fraud Specialist

2003 - Jan, 2011

. Reconcile the settlement and returns account for twelve Market places.

. Proof processing - to track the physical flow of dollars for all

Automated Clearing House transactions, getting General Ledger Reports from

the network, Spreadsheets preparation, transmit Final Proof to Proof and

Collection Unit to confirm that the Federal Reserve dollars received were

distributed and accounted for.

. Preparation of Incoming and Outgoing Control Journal Vouchers using the

on line Federal Reserve Statement.

. Responsible for Recovery and Investigation of funds erroneously or

fraudulently debited to our client account. As part of the recovery team

we recovered over two millions of dollars annually.

. Communication with other financial institutions on daily basis.

. Investigate and resolve client and bank claims in a timely manner,

thereby reducing risk and loss to the Corporation.

. Returns - identify return codes and time frame, handling ORA and DXA,

manual returns, unauthorized and dishonored.

. Train temporary workers in office procedures.

Account Specialist

1998 - 2003

. Client research analysis

. Determine if item is Remotely Created Checks deposited to our client's

accounts that are returned unpaid.

. Identifying which accounts are in violation of the Account Terms and

Conditions and should be recommended for closure.

. Processing un-posted, stop payment and overdraft transactions for

accounts under New Jersey, Smith Barney sites.

. Send notification to Financial Center Ledger, Proof Entry and Citigold

Account.

. Responded to New York Bank debit/credit no-post (800) daily. Reviewed

reports - CAS, B&P and ACH, post transactions to related account, prepared

charges and clearance clerk envelops to various proof codes, ensure no-

post transactions are in proof before submission to proof clerk.

. Paid overdraft accounts as authorized by branch representative.

. Reviewed stop payment reports to ensure that stop instructions were

complied.

VSZ - STEEL COMPANY, KOSICE, SLOVAKIA 1979

- 1995

Architect/Technician

. My duties were to prepare all various types of technical drawing of

construction buildings, bridges, fire escapes, staircases, etc.

EDUCATION

. Saint Peter's College, Jersey City, NJ

2007 - 2010

BS - in Business Administration Majors: Accounting

. Felician College, Lodi, New Jersey

2004 - 2007

Business and Administration

. SPTS Technical Institute, Snina, Slovakia

1975 - 1979

Architect/Technician

SKILLS:

Fluent in Slovak, Czech and Hungarian, intermediate in Polish and

Russian

Experience with QuickBooks

Experience with Microsoft Word, Excel and Outlook

AWARDS:

Recipient of team award, May 2000

Recipient of individual awards, October 2005 and July 2007

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