VICTOR A. SMILEY

** *** **** **** *****

Apartment #35

Annandale, New Jersey 08801

Cell: 201-***-****

E-mail: abhr7o@r.postjobfree.com

PROFESSIONAL SUMMARY

An innovative, result-driven, self-motivated, customer focused creative

problem solver and detail-oriented professional with over 15 years

experience in Customer Relationship Management, Billing Management,

Relocation, Vendor Management and Office Administration Management.

PROFESSIONAL EXPERIENCE

NEW WORLD VAN LINES Chicago, IL

2/2006-2/2009

Onsite Move Coordinator/Weichert Move Network/Morris Plains,

NJ

. Project managed the move of transferee household goods

within projected time constraints

. Fostered coordination of the move with third party vendors

. Reviewed move initiation process with transferee to their

complete understanding

. Provided frequent status updates to transferee from

initiation to completion of move

. Ordered visual survey to determine estimated cost of move

. Liaison between transferee and Relocation Counselors on

move status

. Escalation point of contact for resolving all issues

relating to move

BRANTLEY MOVING & STORAGE Newark, NJ 9/2005-2/2006

1997-2004

Billing Specialist

. Obtained list from Office Manager of clients to be billed for rendered

services

. Issued invoices to clients utilizing storage facilities

. Invoiced clients for relocating their transferees household goods

EXPLORER TRANSPORTATION Newark, NJ 6/2004-9/2005

1996-1997

Office Manager

. Delegated daily work activities to office staff

. Responsible for all Account Receivable and Payables for the company

. Assisted staff on invoicing transferees on overflow orders

. Counseled transferees on issues relating to movement of their household

goods

. Provided service according to guidelines and to transferee satisfaction

PRUDENTIAL RELOCATION Newark, NJ 1/1997-

1/2004

Transportation Specialist

. Obtained move orders from Relocation Counselors

. Assigned orders to move vendors on a rotating basis

. Provided move status updates from vendors to Relocation Counselors

. Reviewed all invoices against orders to insure accuracy upon

completion of move

. Responsible for signing off on invoices and submitting to Accounts

Payable division for processing.

. Issued claims for damaged household goods sustained during move

. Coordinated all activities related to third party services

Computer Skills:

Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet Explorer

Special Certifications:

Certified Move Coordinator Weichert Move

Network

IOS White Belt Training Prudential

Relocation

Military Affiliation:

E4 Sergeant

United States Air Force

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