Customer Service Sales

Robin Gerson

*** ******* **** *********: 1-516-***-****

East Meadow, NY 11554 Cellular: 1-516-***-****

E-Mail:

***********@*******.***

OCCUPATIONAL GOAL

A position offering challenge and responsibility, which serves as a basis for career development and advancement.

BUSINESS EXPERIENCE

October, 2008 – December, 2010 - ALLERGY TESTING CENTER – PART-TIME MEDICAL

ASSISTANT/ADMINISTRATIVE ASSISTANT - Medical duties included assisting physician with patients during

examination, rendering skin prick testing upon patient preparation; instruct patients and perform demonstrations pertaining

to pulmonary function testing; escort patients into examination rooms for immunotherapy; teach patients regarding peak

flows and inquire as to reactions from allergy shots. Set up allergy serum and syringes for doctor and/or nurse prior to

administration of injections. Administrative duties included scheduling appointments for new and existing patients, draw

up and fax medical reports and test results to referring physicians. Scrutinize and ensure accuracy of billing and charts;

verify and confirm patient insurance; carry-out various office duties. Staff reception desk as needed; check-in and profile

new and existing patients. Secure co-payments and guarantee co-insurances are provided. Supply patients with allergy

resource materials. Handle patient issues timely and efficiently.

January, 2008 – September, 2008 - ALAN SILVERMAN, ESQUIRE – PART-TIME ADMINISTRATIVE

ASSISTANT - Performed vital clerical duties--typing, filing, answering phones. Instituted computer programs, entailing

quick response to tenant inquiries. Managed day-to-day lease renewals; conducted credit checks for tenant applicants.

Contacted and followed up with building superintendents for various structural and maintenance issues.

November, 2004 – October, 2007 - CONGREGATION OHAV SHOLOM – PART-TIME ADMINISTRATIVE

ASSISTANT - Answered phones, word-processed Rabbi’s sermons and all documents using Microsoft Word / Excel.

Prepared and mailed weekly newsletters to Congregation. Organized upcoming events at Synagogue. Fulfilled various

responsibilities and other diversified office duties.

November, 1998 – June, 2004 - 1800FLOWERS.COM - CUSTOMER SERVICE REPRESENTATIVE - Employed

in corporate headquarters call center. Applied Windows 2000 operating system utilizing all phases of customer

service, including data entry and inbound sales calls. Resolved inquiries with existing orders quickly and

efficiently, processed email customer requests and responded to live customer service sessions. Mentored new

agents during peak holiday periods. Increased profits through positive communication and personal contact

with public, resulting in customer loyalty and referral business.

January, 1983 – July, 1994 - GREAT TIMES, DIVISION OF HALMODE APPAREL - SHOWROOM SALES

SPECIALIST - Initiated sales of maternity wear in showroom setting. Developed client list via phone sales, walk-in

traffic, mail orders and cold calling. Generated $1 million in annual sales through cutting edge creativity and “win-win”

customer negotiations. Devised, implemented and expanded incentive packages to increase sales and promote current and

post-seasonal merchandise. Maintained daily correspondence with national and international manufacturers and allocators.

Facilitated credit / customer service issues. Accurately entered and retrieved import orders into IBM PC.

EDUCATION / ADVANCED SKILLS

Nassau Community College – Associates in Fashion Buying and Merchandising. Microsoft Word, Microsoft Excel, Word

Perfect, AthenaNet and Microsoft Access - medical billing and coding systems.

(References shall be furnished upon request)

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