Administrative Assistant Customer Service
Resume:
Kaylia M. Metcalfe
(Formerly Kimberly M Parrish)
**** * *** **. #*** Fresno CA 93726
************@*****.*** 408-***-****
Education:
Bachelor of Arts, English (With Honors) California State University Sacramento May 2005
Related Courses: Business Communication
General
* Comfortable with work that is deadline driven, confidential, and calls for high attention to detail.
* Background in Software, Tech, Sales, Non Profit, Education, Legal, Finance in the areas of support, outreach,
customer service, and public relations.
* Strong written and verbal skills.
Computer
Microsoft Office: (Word, Excel, PowerPoint, Outlook), Filemaker Pro,
Adobe: (Acrobat, Illustrator, InDesign, Photoshop, Dreamweaver),
Specialized: Equity Edge, Maximizer, 10 Key, Some HTML and Webpage Design
Work Experience
Sr. Administrative Assistant: Big Brothers Big Sisters of Santa Cruz County
Capitola CA, October 2009 – November 2010
Provided administrative, clerical assistance and office services to all members of the agency including the
Executive Director, the Outreach Coordinator, and the Case Management Department.
General office support: office supply management, maintenance of office equipment, moderate tech support
for computer systems, mail distribution, first point of contact, reception duties, and project management.
Assisted the Executive Director in organization, management and implementation of agency business
including, but not limited to, record keeping, bookkeeping (including fundraising audits, financial records
management, preparation of deposits, and bill payment), database management, audits, and reports.
Assisted the Executive Director and Planning Committees with multiple fundraisers through creation and
production of marketing, advertising, and sales promotion materials (including brochures, posters, print ads,
newsletters, viral marketing campaigns, web pages, and TV/radio spots), maintenance of databases, stationary
design and printing, certificate creation, tracking of contributions, preparation of acknowledgements. prize
solicitation and organization, supervision of interns, media promotions, day of cashiering and registering,
auditing,and billing.
Supported the Casework Department by processing new files, providing reference checks, data entry, creating
promotional material, logistical support for events, and appointment scheduling.
Answered telephones, served as initial point of contact in agency, set and maintained the agency’s calendar of
events, handled administration and scheduling duties for multiple levels of management.
Supervised administrative volunteers and interns. (Served as part of the hiring committee, delegated tasks,
wrote reviews, managed time and work flow).
Provided editing and proofing for grant proposals, solicitations, and general correspondence.
Worked with external agencies and vendors on advertising, marketing, public relations and communications
efforts.
Wrote and distributed over a dozen press releases. Created and maintained the online presence of the agency
via Facebook, Twitter, and online calendars.
Handled all the administration and scheduling duties for multiple sometimes simultaneous events such as:
Board Meetings, Committee Meetings, Board Retreats, and One-On-One Match Events.
Administrative Assistant/Auditor: Stock Administration Department: LSI
(Through Apple One and PrO Force) Milpitas CA, April 2007 – October 2009
Handled the day to day office management of a small department including correspondence, office equipment
maintenance, meeting scheduling and minutes, email blasts, bulk mailing, and supply ordering.
Processed Stock Option Grants and all new hire and termination paperwork. Maintained the New Hire and
Terminated Databases. Processed and managed option grants and their timelines.
Maintained complex filling system of Employee files, and Archived reports.
Audited for special projects including Year End reports, Merger and Acquisitions reports, Conversion reports,
General financial reports, and other projects as needed.
Assisted in the organization and processing of ESPP enrollment, beneficiary, and change forms.
Administrative Assistant / Deposit Liability Team Member: Silicon Valley Bank
(Through Kelly Services) Santa Clara CA, November 2006 - April 2007
Handled the calendaring needs of four managers as well as the general day to day administrative duties (room
reservations, event logistics, HR support, phone service, etc) for the Operations department and then the
Fraud department.
Processed subpoenas, legal process files, and other time sensitive and confidential projects.
Interacted with customers and other banking institutions.
Led trainings on work flow management software.
Event / Marketing Coordinator: Realization Technologies,
San Jose CA, October 2005 - August 2006
Facilitated all aspects of sales seminars: event logistics, marketing campaigns, customer acquisitions,
database work, direct mail, print and online ads.
Identified effective media for all advertising and marketing campaigns.
Created and maintained multiple customer databases and filing systems for marketing tracking, service, and
billing.
Facilitated strategic planning sessions for product promotion and marketing campaigns. Analyzed the
effectiveness of advertising campaigns.
Used a CRM system to maintain relationships with prospective and current customers.
Letters of Recommendation and References available upon request.
Kaylia M. Metcalfe
(Formerly Kimberly M Parrish)
4868 N 7th St. #119 Fresno CA 93726
************@*****.***
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