Customer Service Sales
Resume:
Jennifer L. Carpenter
Kirkland, WA 98034
Cell phone: 802-***-****
Email: **********@*****.***
EXPERIENCE Appointment Setter, KCW Accountancy Corporation, Kirkland, WA
. Succesfully brought in new clients to a CPA Accounting
firm via high volume cold calls in the firm's Marketing
Department
. Provided administrative support to 6 staff members
. Received bonuses/commissions for new business brought to
the firm
September 2010 to present
Music Director, Faith Lutheran Church, Redmond, WA
. Conducting an Adult Chancel Choir for weekly rehearsals
and services
. Leading a Contemporary Worship Band for weekly
rehearsals and services
. Will conduct combined Lutheran choirs in the Redmond, WA
area for a concert in February 2011
November 2009 to present
Associate Instructor, International Vocal Ensemble, Indiana
University, Bloomington, IN
. Assisted a Professor/Director as needed for a choral
ensemble; attendance, warm-ups, sectional rehearsals,
dress rehearsal coordination
August 2007 to May 2008
Choral Director, Colchester High School, Colchester, VT
. Directed a 45-member chorus at a local public high
school
. Prepared students for regional music festivals,
auditions, and events
. Music Director of Colchester Theatre Company's Fall 2006
musical theatre production
August 2006 to June 2007
Customer Relations, Vertek Corporation, Colchester, VT
. Worked as a contracted employee through Manpower
Temporary Services for a telecommunications firm that
provides services for AT and T
. Solved customer billing problems in various computer
systems
March 2003 to August 2003
Music and Book Sales Associate, Borders Books and Music,
Burlington, VT
. Provided high volume customer service at a fast-paced
music and bookstore
. Responsibilities included: telephone and in-person
customer service, inventory, moving product on and off
the sales floor, and special orders
. Was primary customer point of contact for Classical
music sales
March 2000 to March 2003
Health Care Services Ombudsman, Vermont Legal Aid,
Burlington, VT
. Advocated for clients who had filed complaints with
health insurance companies (any type of health
insurance)
. Was required to resolve complaints within tight
deadlines
. Served any client regardless of income or type of
insurance
. Answered a hotline, used various computer applications,
and managed a high volume case load
August 1999 to March 2000
Medicaid Member Services Representative, Maximus,
Burlington, VT
. Worked on a high volume, fast-paced hotline assisting
Medicaid clients
. Required to meet daily, weekly, and monthly deadlines
. Interfaced with state healthcare administration on
various computer programs to assist clients
August 1998 to August 1999
Buyer, International Business Machines (IBM), Essex
Junction, VT
. Worked at IBM as a contracted employee through Manpower
Temporary Services in IBM's Purchasing Department
. Purchased electronic parts and labor for an electronics
manufacturing plant
August 1997 to August 1998
Peace Corps Volunteer, Ivory Coast, West Africa
. Completed a three-month training program in Rural Health
Education in Senegal
. Delivered babies with a midwife in a rural health clinic
in the Ivory Coast
January 1996 to October 1996
EDUCATION Completed 1 year of Doctoral studies in Choral Conducting, June
2010
University of Washington at Seattle
Master of Music in Choral Conducting, August 2009
Indiana University at Bloomington
Bachelor of Music in Vocal Performance, May 2005
University of Vermont, Burlington, VT
Bachelor of Arts in Sociology, May 1995
Minor: French
University of Vermont, Burlington, VT
LANGUAGES Fluent in French, can translate some liturgical Latin and
liturgical German
Coursework in: Elementary Russian, Elementary Spanish,
COMPUTER/
KEYBOARD
SKILLS Type approx. 75 WPM
Computer experience: Microsoft Office applications; some Excel,
PowerPoint; various email programs, have used various
programs for billing and purchasing; comfortable with
various PC and Mac software
Office equipment: extensive telephone customer service experience,
faxing, filing, photocopying, scanning, 10-key.
SCHOLARSHIPS AND
AWARDS
Dean's Scholarship, Indiana University at Bloomington, 2007-2009
E.H. Claus Memorial Scholarship, Indiana University at Bloomington,
2008-2009.
Pappoutsakis Conducting Award, University of Vermont, May 2005. This
award is presented to a UVM Senior music major with
outstanding achievement in conducting and academics. (This
award has not been presented to a student in many years.)
Work-Study Student Employee of the Year, University of Vermont, May
2004. (One of five winners selected campus-wide at the
University of Vermont)
Burlington Business Association Customer Service Award, Burlington,
VT, October 2002. Won a regional customer service award
as selected by a panel of participating business owners
from around the city.
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