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Customer Service Sales

Kirkland, Washington, 98034, United States
March 03, 2011

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Jennifer L. Carpenter

**** ** ***** ******

Kirkland, WA 98034

Cell phone: 802-***-****


EXPERIENCE Appointment Setter, KCW Accountancy Corporation, Kirkland, WA

. Succesfully brought in new clients to a CPA Accounting

firm via high volume cold calls in the firm's Marketing


. Provided administrative support to 6 staff members

. Received bonuses/commissions for new business brought to

the firm

September 2010 to present

Music Director, Faith Lutheran Church, Redmond, WA

. Conducting an Adult Chancel Choir for weekly rehearsals

and services

. Leading a Contemporary Worship Band for weekly

rehearsals and services

. Will conduct combined Lutheran choirs in the Redmond, WA

area for a concert in February 2011

November 2009 to present

Associate Instructor, International Vocal Ensemble, Indiana

University, Bloomington, IN

. Assisted a Professor/Director as needed for a choral

ensemble; attendance, warm-ups, sectional rehearsals,

dress rehearsal coordination

August 2007 to May 2008

Choral Director, Colchester High School, Colchester, VT

. Directed a 45-member chorus at a local public high


. Prepared students for regional music festivals,

auditions, and events

. Music Director of Colchester Theatre Company's Fall 2006

musical theatre production

August 2006 to June 2007

Customer Relations, Vertek Corporation, Colchester, VT

. Worked as a contracted employee through Manpower

Temporary Services for a telecommunications firm that

provides services for AT and T

. Solved customer billing problems in various computer


March 2003 to August 2003

Music and Book Sales Associate, Borders Books and Music,

Burlington, VT

. Provided high volume customer service at a fast-paced

music and bookstore

. Responsibilities included: telephone and in-person

customer service, inventory, moving product on and off

the sales floor, and special orders

. Was primary customer point of contact for Classical

music sales

March 2000 to March 2003

Health Care Services Ombudsman, Vermont Legal Aid,

Burlington, VT

. Advocated for clients who had filed complaints with

health insurance companies (any type of health


. Was required to resolve complaints within tight


. Served any client regardless of income or type of


. Answered a hotline, used various computer applications,

and managed a high volume case load

August 1999 to March 2000

Medicaid Member Services Representative, Maximus,

Burlington, VT

. Worked on a high volume, fast-paced hotline assisting

Medicaid clients

. Required to meet daily, weekly, and monthly deadlines

. Interfaced with state healthcare administration on

various computer programs to assist clients

August 1998 to August 1999

Buyer, International Business Machines (IBM), Essex

Junction, VT

. Worked at IBM as a contracted employee through Manpower

Temporary Services in IBM's Purchasing Department

. Purchased electronic parts and labor for an electronics

manufacturing plant

August 1997 to August 1998

Peace Corps Volunteer, Ivory Coast, West Africa

. Completed a three-month training program in Rural Health

Education in Senegal

. Delivered babies with a midwife in a rural health clinic

in the Ivory Coast

January 1996 to October 1996

EDUCATION Completed 1 year of Doctoral studies in Choral Conducting, June


University of Washington at Seattle

Master of Music in Choral Conducting, August 2009

Indiana University at Bloomington

Bachelor of Music in Vocal Performance, May 2005

University of Vermont, Burlington, VT

Bachelor of Arts in Sociology, May 1995

Minor: French

University of Vermont, Burlington, VT

LANGUAGES Fluent in French, can translate some liturgical Latin and

liturgical German

Coursework in: Elementary Russian, Elementary Spanish,



SKILLS Type approx. 75 WPM

Computer experience: Microsoft Office applications; some Excel,

PowerPoint; various email programs, have used various

programs for billing and purchasing; comfortable with

various PC and Mac software

Office equipment: extensive telephone customer service experience,

faxing, filing, photocopying, scanning, 10-key.



Dean's Scholarship, Indiana University at Bloomington, 2007-2009

E.H. Claus Memorial Scholarship, Indiana University at Bloomington,


Pappoutsakis Conducting Award, University of Vermont, May 2005. This

award is presented to a UVM Senior music major with

outstanding achievement in conducting and academics. (This

award has not been presented to a student in many years.)

Work-Study Student Employee of the Year, University of Vermont, May

2004. (One of five winners selected campus-wide at the

University of Vermont)

Burlington Business Association Customer Service Award, Burlington,

VT, October 2002. Won a regional customer service award

as selected by a panel of participating business owners

from around the city.

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