Customer Service Human Resources

Christine N. Munro

** ******** *******, *********, ** 01876

978-***-**** *********.*.*****@*****.***

QUALIFICATIONS

. Demonstrated initiative to exceed job requirements and maintain

professional demeanor

. Outstanding organizational, multi-tasking, and detail oriented skills

. Excellent oral and written communication skills

. Team player and able to work independently

. PeopleSoft, Microsoft Excel, Word, PowerPoint, and Outlook

EDUCATION

University of Massachusetts, Lowell, MA

Bachelor of Science in Business Administration (Management); Minor in

Psychology, May 2010

Overall GPA: 3.4/4.0, Dean's List (2008-2010), John and Abigail Adams

Scholarship (2007-2010)

RELATED COURSES

Human Resource Management, Leadership Processes, Managing Teams and

Projects, Professional Communications, Financial Accounting, Managerial

Accounting, and Strategic Management

RELATED EXPERIENCE

SeaChange International, Acton, MA

Human Resources Assistant, August 2010 - Present

. Receive and assign requisition numbers, get approval signatures, and

manage offer approvals for recruiters

. Preparation of new hire packets and offer letters

. Organize termination packets and letters for voluntary/involuntary

terminations and RIFs

. Administer benefit enrollments/changes for 200+ employees in company

database

. Update database pertaining to performance reviews, salary/dept

changes, and employee personal information

. Track all employee tuition reimbursements in Excel

. Responsible for routing bills to get signed approvals and tracking

pending payments

. Coordinate interview schedules for recruiters with applicants.

. Record keeping in database and employee files

. Conducted research project on International company locations to

assist Payroll with sick/leave policies

UMass Lowell Office of Career Services, Lowell, MA

Human Resources Intern, March - July 2010

. Wrote job description for Accounting Assistant student position

. Received and reviewed applicant resumes

. Scheduled, and conducted interviews and reference checks with director

. Made offer by phone to selected student and in process of training new

hire

Accounting/Administrative Assistant, May 2008 - July 2010

. Monitored contracts and timesheets for staff and student employees

. Used PeopleSoft to identify accounting errors and resolved with

Finance Office

. Organized all payments and create yearly budget spreadsheet

. Managed 70+ vendor payments for three annual career fairs and

additional events

. Assisted director with analyzing budget and suggesting allocation

adjustments

. Discovered major credit card error and rectified it by working with

University Comptroller

. When needed, staffed front desk, organized mail, scheduled

appointments, and answered phone

UMass Lowell Student Advisory Board, Lowell, MA

Member, January 2008 - May 2010

. Provided feedback on career and marketing materials

. Tested new career software and evaluated career websites (Optimal

Resume, Job Videos, Interview Stream)

ADDITIONAL EXPERIENCE

Everclear Pool & Leisure, Tewksbury, MA

Customer Service Representative, March 2006 - May 2008

. Assisted in training of new employees

. Answered customer questions, and processed transactions and returns

. Performed accounting tasks, including balancing receipts and inputting

invoices

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