Human Resources Manager
Resume:
GRETCHEN MULLEN
**** ** ******** ****** ** Los Ranchos, New Mexico 87107
SUMMARY
Human Resources professional with over 16 years of experience in managing,
recruiting, benefits, policies/procedures, training, employee relations,
and special projects. Highly self-motivated and energetic with a well-
established work ethic. Strong interpersonal skills, as exemplified in
working with applicants, Department Managers, physicians, researchers,
other business and healthcare professionals, and community organizations.
Comfortable within and established system, yet able to develop and
experience new approaches. Experienced in IBM-compatible systems:
Windows, WordPerfect, Access, Excel, and Power Point. Familiar with Mac
and Microsoft. Experience in various payroll systems, Great Plains,
Reporatore, Ceridian, and Lawson.
EXPERIENCE
THE MIND RESEARCH NETWORK, Albuquerque, NM
Human Resources Generalist / Director March 2005 -
November 2010
. Executive Committee member responsible for providing strategic focus
related to Human Resources functions aligning with the organizations
goals.
. Responsible for analyzing, proposing, negotiating, implementing, and
maintaining cost effective and legally compliant employee benefit
programs.
. Organized and Chaired the Policy Committee. Composed all HR policies
and facilitated the creation of policies related to research areas to
ensure compliance with regulations.
. Managed Human Resources budget, controlled expenses, stayed within
established fringe rates and facilities & administration rates.
. Reconciles bills to ensure accurate payment to vendors.
. Organized monthly employee meetings to keep staff informed and trained
on new policies or educational programs.
. Cultivated and maintained positive relationships with management,
staff, internal/external customers and functional team members to
assist and resolve all questions related to the organization.
. Implemented annual and mid-year performance review format, process,
and training regarding reviews and merit increases.
. Managed Facility Operations from 2005 through 2008. During this time
created a Genetics Lab with a budget of $200,000.
LOVELACE HEALTH SYSTEMS, Albuquerque, NM
Human Resources Benefit Consultant September 2003 -
February 2005
. Assisted with the implementation of the Lawson HRIS for an
organization of 6,000, to roll out January 1st with all new benefits.
. Responsible for the local benefits department (Lovelace operated under
Ardent Health Services).
. Oversee the maintenance of benefit files
. Ensures COBRA and HIPAA requirements are being followed.
. Conducts benefits presentations to new hires and during open
enrollment.
Human Resources Staffing Manager June 2002- April 2003
. Manage employment process.
. Implemented an employment tracker system in Excel for position control
and statistics.
. Organize and maintain talent referral program.
. Create and prepare recruitment specific reports.
. Coach, train and mentor a staff of six.
. Gained special recognition for auditing I-9 files and ensuring
compliance, along with training junior staff.
. Worked with staff to prepare for a potential OFCCP audit and put a
process in place to make certain we were ready at all times.
Human Resources Staffing Supervisor November 2001 -
June 2002
. Supervise staff of six Human Resources Representatives.
. Responsible for coordinating the new hire process and flow of work and
staff responsibilities.
. Continued interaction with hiring managers to hire and retain the most
qualified candidates.
. Education of hiring managers on how to conduct behavioral interviews
and legalities in hiring.
. Working with a paper environment and making changes to become a
paperless system.
Healthcare Recruiter June 2001 - November
2001
. Responsible for coordinating all recruiting for licensed healthcare
professionals (midlevel practitioners, nurses
. Coordinator of all recruitment/outreach activities for Nurse Externs,
Graduating Nurses, and Refresher Nursing Students.
. Evaluating community, state and national trends, and make
recommendations to keep competitive with employment opportunities.
. Participate in and prepare career/job fairs to recruit qualified
candidates and promote Lovelace Health Systems for career
opportunities.
. Design brochures, marketing materials, and the placement of
advertisements on local and national levels.
TRICORE REFERENCE LABORATORIES, Albuquerque, NM
Human Resources Employment Coordinator March 2000 - June
2001
. Managed employment process including sourcing, pre-screening, skill
assessment, coordination of interviews, calculating salaries and
extending offers.
. Developed new employment system, procedures, and forms.
. Organized and maintained employee bonus referral program.
. Designed creative for advertising display ads, local and national.
. Implemented an employment tracker system for affirmative action and
statistics.
. Participated in Join A School program to promote healthcare careers.
. Conducted internal training programs from creation to presentation for
management staff.
CLIENTLOGIC, Albuquerque, NM
Human Resources Generalist May 1999 - March
2000
. Coordinate the employment process consisting of recruiting,
interviewing, and extending offers.
. Hired over 900 exempt and non-exempt associates within a six-month
period.
. Nominated and awarded "Employer of the Year" by the Department of
Labor.
. Acting Human Resources Manager during vital start up.
. Accountable for the preparation of various mandatory internal reports.
. Internal point of contact for all employee relation issues.
. Awarded employee of the month.
BUFFALO GENERAL HOSPITAL, Buffalo, NY
Employment Counselor/Recruiter, Human Resources February 1994
- April 1998
. Developed and maintained strong professional relationships with 50
plus Managers serviced.
. Assisted Managers/employees with interpretation of policy and
procedures (including affirmative actions system).
. Co-authored procedure to track and maintain applicant database for
Affirmative Action reporting.
. Introduced various hiring procedure to ultimately reduce entry-level
turnover from 110% to 33% for an organization of 6,000 employees.
. Piloted Department of Labor entry level hiring and referral program,
which improved the quality of candidates and reduced the time required
to fill positions.
. Conducted benefits presentations in new hire orientation and facility
tour.
EKG Technician January 1992- February
1994
. Performed EKG's.
. Trained Nurses, Emergency Room Staff and Cardiology staff on the use
of the new Biosound EKG equipment.
EDUCATION
Human Resources Management Certificate Program
UNM Anderson School of Management, 2007
Bachelor of Arts in Health and Human Services, Social Gerontology
State University of New York at Buffalo, 1993
Associates of Science in Liberal Arts
Monroe Community College, 1989 (Dean's List 1987)
Walt Disney World, Summer 1988 College Work Study Internship Program
COMMUNITY ACTIVITIES
New Mexico Healthcare Human Resources Association, President Elect 2003,
President 2004, Membership Committee Leader 2004 to present.
Society for Human Resources Management Member
World@Work Member
Organized and led a variety of company based community efforts
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