Customer Service Sales
Resume:
N elson Cruz
***** ****** **** **. ***# ***, Clermont, Fl
************@*****.***
CUSTO ME R SERV ICE PROFESSIONAL
My goal is to obtain a position as a team-player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.
More than 7 years’ successful experience in customer service and support with recognized
P rofile
strengths in account maintenance, problem-solving and trouble-shooting, sales staff
support, and planning/implementing proactive procedures and systems to avoid problems in
t he first place.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
Ability to train, motivates, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Selected above peers to lead the call center and customer service team.
2008 -
O r a nge l a ke Resorts, Owne r Suppo rt, K issimmee, F L
Employment
P resent
O wner Support Team Lead
Covering 5 states (Florida, North Carolina, Vermont, Wisconsin, Tennessee),
responsible for more than 3,800 individual and corporate accounts.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to
i mprove customer service.
Responsible for the supervision of a staff of fifth teen people within the owner
support department.
Help the department increase revenues but 15% in the sale of Point Shields.
Handled a high influx of inbound calls within a dynamic call center
environment.
Managed multiple priorities and maintained effective results in a quota driven
workplace
Responded to customer inquiries and requests and resolved issues efficiently and
p rofessionally.
Exercised strong interpersonal communication skills with customers and
department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented
a ttitude.
Strike a positive and cooperative tone with both customers and coworkers.
As team leader, motivated and supervised an inbound/outbound call center staff
of 200.
2005 - 2008
Westgate Resort, Owner Suppor t, Ocoee, F L
Owner Support
Responsible for the supervision of a staff of twenty people within the owner
support department.
Help the department increase revenues but 15% in the sale of Point Shields.
Created a training document to help increase the sales in Points Shields.
Handled a high influx of inbound calls within a dynamic call center
environment.
Managed multiple priorities and maintained effective results in a quota driven
workplace
Responded to customer inquiries and requests and resolved issues efficiently and
p rofessionally.
Exercised strong interpersonal communication skills with customers and
department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented
a ttitude.
Strike a positive and cooperative tone with both customers and coworkers.
As team leader, motivated and supervised an inbound/outbound call center staff
of 300.
Generate qualified sales leads
1998
AME DCO, B ayamon, PR
Education
2 years in computer science
References Fu rnished Upon Request
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