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Customer Service Manager

8026, United States
March 03, 2011

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Roberta M. Still


Recruiting Skilled in the use of Coach/Counsel and/or terminated

Strong Customer Service Word, WordPerfect, Excel, employment as necessary

Training of New Employees PowerPoint and Access Problems-solving

Team player w/strong work ethic

Payroll (Paychex and ADP)


Wells Fargo Home Mortgage (Aerotek - Contract) October 2010 - Present

Chester, PA


Responsible for recruiting and selecting non-exempt and professional staff

from internal and external sources; conducts innovative employment

advertising campaigns, job fairs, etc. to recruit candidates. Maintains

effective working relationships with professional recruitment agencies,

schools and all levels of internal management; Conducts interviews,

evaluates employment factors such as job experience, education, training,

skills, knowledge and abilities and consults with management to recommend

candidates, starting salaries, etc.

Campbell Soup Company (Aerotek - Contract) April 2010 - July 2010

Cherry Hill, NJ

Payroll Analyst

Garnishments (Child Support, Tax Levy, Writs, etc) - Processed garnishments

as they came in (date stamped, logged, entered into Peoplesoft, responded

to courts in a timely manner, etc.), General Clerical duties (mail, filing,


American Cancer Society (Part-time, Temporary) May 2009 - November 2009

Cherry Hill, NJ

Recruitment Specialist

Phone recruitment and data entry, with a high degree of accuracy required.

Solicitation of refreshment and product donations, collating and

distribution of printed materials, and assistance with logistics; excellent

organizational skills, self-motivated, prioritize work; handle multiple

tasks and work within deadlines. Search for information on the Internet.

Sears (Part-Time) November 2008 - Present

Moorestown, NJ

Sales Associate

Maintain and restock inventory. Provide customer service and cashier


Melcor Corporation April 2002 - July 2007

Trenton, NJ

HR Manager February 2006 - July 2007

Administer various human resources plans and procedures for all personnel.

Direct recruitment effort; new-employee orientations; employee relations

and exit interviewing. Identify legal requirements and government reporting

regulations affecting Human Resources function. Interface and coordinate

with global facilities to ensure continuity of HR systems. Plan, organize,

and control all activities of the department. Participate in developing

department goals, objectives, and systems. Work to make sure that local HR

objectives are aligned with corporate strategies. Rewrite job descriptions;

conducts annual salary surveys; analyzes compensation; and monitors

performance evaluation. Performs benefits administration to include claims

resolution, change reporting, approving invoices for payment, annual re-

evaluation of policies for cost effectiveness, information activities

program, and cash flow. Provide leadership and guidance for local

management; Develop and maintain effective working relationships by

providing proactive support for employee relations, recruitment,

compliance, training, compensation, benefits and payroll. Administer Safety

Programs including Workman's Compensation; ensure compliance with local

laws. Track, conduct and maintain the employee annual evaluation system,

recommend salary adjustments as needed

HR Specialist April 2002 - February 2006

Responsible for all aspects of employee recruitment and retention; through

job boards, internet searches, newspapers and recruiters. Interact with

temporary staffing services and institutions (Colleges, Technical Schools,

etc.). Facilitate necessary Drug Screening and Background Checks on all new

hires. Conduct new hire orientations and exit interviews for separated

employees. Maintained policies and procedures for Company Employee

Handbook. Liaison between employees and management for all employment-

related issues. Perform all necessary investigations regarding sexual

harassment/harassment claims. Provide management with labor law compliance

updates. Created/updated job descriptions for all employees. Knowledgeable

in the areas of ADA, FMLA, EEO, OSHA, FLSA

Roberta Still Page 2

Melcor Corporation (continued) April 2002 - July 2007

HR Specialist (continued)

Maintain all employee personnel files, I-9 and W-4 forms, disciplinary

actions, etc. Administer benefits and compensation plans; such as Medical,

Vision, Life/AD & D, Flexible Spending, STD/LTD, tuition reimbursement,

401(k) plan and vacation/sick time accrual. Administer all necessary

processes to change insurance brokers and carriers. Reconciled all monthly

benefit invoices. Responsible for COBRA Administration to ensure compliance

with all necessary laws and regulations; responsible for all facets of bi-

weekly payroll processing through Paychex; handle all aspects of Worker's

Compensation Claims for all work related injuries and illnesses. Organized

Blood Drive

Protocall Staffing November 2000 - August 2001

Philadelphia, PA

Staffing Supervisor

Responsible for interviewing, hiring, training and terminating employee;

Responsible for planning, assigning, and directing work; Responsible for

performance evaluations; rewarding and disciplining employee. Handled

complaints and resolving problems

Joule Staffing Services March 2000 - November 2000

Trenton, NJ

Senior Customer Service Manager July 2000 - November 2000

To support the Branch Manager in developing and maintaining a group of

qualified core staff employees that function as a team; support, guide,

nurtures, train, monitor and empower the core staff; helping individuals

grow in business responsibilities and assuring desired job performance;

Monitored branch goals and objectives. Maintained regular contact with

branch customers and worked to develop strong and lasting customer

relationships. Handled customers concerns and complaints; ensured a timely

and accurate dispatch and transportation of temps for each job. Handled the

Administration, bookkeeping, computer input, reports, billing, etc.

associated with the operation of the office

Personnel Specialist March 2000 - July 2000

Responsible for placement and supervision of the associates placed on

various assignments. Responsible for extending offers of employment and

termination of associates. Coordinated customers job order from start to

finish, customer service, constant follow-up, etc.

Academy of Computer Careers January 1998 - March 2000

Willingboro, NJ

Computer Literacy Instructor

Responsible for training, motivating and evaluating students within

prescribed methods and procedures for curriculum completion. Maintained

records pertaining to student activities

Placement Officer

Maintained student records with regards to placement. Maintained contact

with agencies and perspective employer to determine their needs and hiring

criteria for graduates. Conducted Career Development Seminars. Responsible

for placement interviews, resume preparation, interview techniques, and

exit interviews. Contributed to the monthly newsletter


. Member of SHRM (Society of Human Resource Management)

. American Cancer Society Volunteer and Participant


. Thomas Edison State College

Currently Attending

Major: Business Administration w/concentration in HR


. Rowan University, PHR & SPHR Certification Preparation Course


. Lincoln Technical School f/k/a Computer Learning Center, Philadelphia,


Major: AS in Computer Electronics 1997

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