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Manager Security

Fort Lauderdale, Florida, 33309, United States
March 03, 2011

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Nyree L. Noel

**** *. ******* ****** **., APT#*** (OAKLAND PARK, FLORIDA 33309 (



To obtain a position as an IT Security Analyst that will utilize my

training, experience and education.


. Platforms: Microsoft Windows operating systems from 95, 98, NT, 2000,


. Networking: LAN/WAN, TCP/IP, FTP, Sonic Walls, Routers, Switches,


. Languages: HTML, SQL Studio Manager 2005.

. Software: Symantec Anti-virus, Veritas Backup Exec, Remedy Ticketing

system, Lotus Notes, Citrix systems,

PC Anywhere, VNC, Dame Ware, Script Logic, Netpro, Nexpose

Vulnerability Scanner, Courion Identity Manager, Active

Administration, Powerbroker.

Professional Experience

Pediatrix Medical Group, Sunrise, FL


Security Analyst I

Provide technical expertise to Pediatrix for building, refining, and

maintaining an enterprise level security program, designing a more

efficient security administrative model and computer incident response


Key Contributions:

. Provide technical expertise to Information Security Manager with

various security projects that may require interfacing with Peditrix's

management on all levels.

Recommend, test requirements, success criteria and verification,

and implement security hardware and software.

. Represent Information Security at meetings when information security

expertise required.

. Recommend new access/security policies and modifications of those

policies to the Information Security Manager.

. Review, assess, test and recommend ways to streamline and automate

security administration function.

. Assist Security Manager with developing written computer incidence

response and handling documentation.

. Recommend new access/security policies and modifications of those

policies to the Information Security Manager.

. Performs user account administration, maintenance, monitoring and user


. Responsible for operation, maintenance and control of Security


. Maintains proactive, consistent communications with Security and

Information Systems Management team on system or network security

issues, status and projects.

Technical Services Analyst I


Provides support of Pediatrix hardware, software and data related


Key Contributions:

. Responsible for hardware and software applications for workstations,

servers, laptops, pda, blackberry.

. Supports 10,000 users nationwide, as well as satellite, local offices.

. Provide oversight and implementation of all computer systems and


. Provide support and troubleshoot network, parallel printers.

. Provide the installation and support of PC and server based software

at all Pediatrix locations.

. Communicate the details, requirements and status of all current and

planned projects.

. Maintain the integrity and safety of Pediatrix data through the

supervision of data backups and off site storage.

. Provide support for windows servers, windows desktops, Active

directory, LAN, and WAN networks, firewalls, routers, backups.

. Image workstations using ghost, deploy workstations and join them to

the domain.

. Manage user accounts and system logs for the network security systems.

. Serve as a positive ambassador between the Information Technology

Department and the organization.

. Demonstrate good oral communication skills, courtesy, service,

respect, promptness and professionalism in every customer/user


Wildcard Systems, Inc. /EFunds Prepaid Solutions, Sunrise, FL


Technical Support Analyst/Full Time (40 hours)

Provides quality 24/7 product and technical telephone support to end users

to help resolve client based software and operating system issues by

performing the following duties:

Key Contributions:

. Answers evaluates and prioritizes service requests received via

telephone, voice mail and email for end users to help resolve client

based software and operating system issues; 24/7 level 1 & 2 phone


. Analyzes and troubleshoots system applications, researches and

resolves computer software and hardware production problems.

. Logs issues within Remedy and maintains constant communication with

other departments and the client in resolving all issues; Keeps the

client informed through all stages of ticket escalations.

. Collaborates with technical departments to expedite resolution of

technical issues.

. Monitors all instances where enhancements or defect resolution are

required, and communicates resolution to customers.

. Coaches Solution Center staff in assisting cardholders with web based

product knowledge.

. Reproduces issues and problems to determine cause and solution,

including escalating and follow-up on reported issues.

Education and Credentials

Bachelor's Degree in Information Technology

American Intercontinental University- Weston, Florida, 12/2005

Professional Affiliations

FBI-Infragard Miami Chapter 01/07-Present

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