Customer Service Quality Control

Michael Becker

Homestead, Florida

Cell 319-***-****

*********@*****.***

Food Service, Dining

Team-Spirited, Self Starter and Motivator, Customer Service, Food Preparation

More than five years of cooking and kitchen experience. Leadership

Overview

qualities and professionalism.

• Background in customer-oriented service operations and business quality,

including sales, marketing, promotions, and cost control.

•Excellent communication skills; maintain positive relations with staff and

customers in high-volume, fast-paced operations.

•Proven ability to handle currency and financial transactions accurately;

resolve discrepancies promptly.

•Familiar with Microsoft Word, Microsoft Excel, e-mail.

Management, Supervision Trainee

Areas of Expertise •

1. Training and development

2. Maximizing kitchen productivity and employee performance

. Customer Service

Westar Foods

Professional 6/ 2010 –

Experience 2/ 2011

Backline cook, Shift leader Trainee, Trainer

1. Motto: Six Dollar service, fast food.

2. Train, and direct Kitchen cooks.

3. Customer Service & Relation.

4. Inventory.

5. Plan ROS Board, assure quality control, and minimize

waste.

6. Deliver Service.

7. Frontline/ Dining.

8. Food Preparation.

9. Truck/ stock room.

DO Inc 5/ 2008-

11/2009

Backline Cook

1. Fast food.

2. Cashier.

3. Opener.

4. Manager in training.

5. Food preparation.

6. Truck/ stock room.

Agri Processors 2/2008 -

4/2008

Quality Control Supervisor

• Food preparation.

• Tare weight, quantity of package product.

• Quality assurance/ U.S.D.A standards.

• Temperature of product.

• Over- see production and employee’s.

•

Omega Cabinetry

•

•

Wood Worker 9/2007-

•

2008

. Quality of wood products.

•

Upper Iowa University Fayette, IA 2005-2006

Education &

Undergraduate: General, Business Administration

Qualification

s

Everest College Online Phoenix, AZ

2010-2011 Business Administration

North Fayette High School

West Union, IA 2003 Diploma

College prep/ general studies

References & Supporting Documentation Furnished Upon Request

Contact this candidate