Customer Service Medical

LARRY J. HANKIN

*** **** ***** ****, ***. *** ( Towson, Maryland 21286 ( 410-825-

8398

SUMMARY OF QUALIFICATIONS

Accurate, strong attention to detail

Dependable, punctual, excellent work ethic

Effective working alone and as a cooperative team member

Exceptional memory, good math skills, basic computer skills

EMPLOYMENT HISTORY

Customer Service Clerk

3/2006- 5/2008

wal- mart stores, Hunt Valley, MD

. Greeted customers, checks receipts and packages

. Provided direction and information

. Assists staff as needed

Medical Records Clerk

2/2001-9/2005

GBMC Health Care, Inc., Timonium, MD

. Processed and mail invoices to insurance providers and patients

. Pulled files and match patient information to Medicare and Medicaid forms

. Answered telephones; direct messages

. Entered data into computer; verify returned invoices

. Assisted staff as needed with special projects

Medical Records Clerk 1/2000 - 10/2000

Orthopaedic Specialty Center of Baltimore, Baltimore, MD

. Filed and pulled medical charts as needed

. Faxed documents to various agencies

. Photocopied, delivered messages

Circulation Assistant 1992 - 1999

Baltimore County Public Library, Towson, MD

. Shelved periodicals and books in numerical order (Dewey Decimal System)

. Placed books on carts, assisted patrons

. Performed duties relating to checkout and return of materials

. Processed holds for other branches

. Delivered messages, equipment and supplies to different library

departments

. Set up meeting room according to specifications

. Substituted for absent staff members as needed

Clerical / Production 1979 - 1992

VSP Industries, Baltimore, MD

. Typed envelopes and labels; prepared patient charts, entered data into

the computer

. Xeroxed all patient information; microfilmed hospital records

. Performed miscellaneous work for 14 staff members

EDUCATION

Graduate, Baltimore City Public Schools, Certificate of Education 1976

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