Manager Management

Stephen Johnston

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Phone: 320-***-****

**** ******** **** ****,

Alexandria,

MN 56803,

*****************@*****.***

Personal Attributes and Key Skills

. Leadership - Natural leader who builds relationships with key

stakeholders to meet customer needs and exceed targets and objectives

. Team Player - Key organizational player with experience across the

business in influencing effective change through people

. Financial Analysis - Diverse experience across the business in

analyzing various business plans and effectively reducing unit budget

. Business Process Improvement - Proficiency in Maximizing business

effectiveness while maintaining quality for customers through

utilizing innovations that improved business performance

. Motivation - Continuous self development both internally and

externally resulting in graduate membership of the Chartered Institute

of Personal and Development

. Recruiting and Business Development - Motivated new recruits to the

business through coaching and developed positive relationships with a

diverse customer base maintaining compliance obligations set by the

regulator

. Collaboration - Engaging those around me with complementary skill sets

to ensure the best outcome is achieved

. Experience in using Complex Computer Systems - SAP QM, Business

Warehouse, Pegasus, Resource Control System, Duty Management System,

Manpower plan and Microsoft Office Suite.

Work History

Royal Mail, UK 1989 - Present

2009 - Present

Regional Compliance Manager of Traffic and Hours Measurement; Quality,

Service and Integrity Unit Finance Department

. Proactive Traffic Reporting - Saved 20k by organizing and conducting

mail traffic volume audits across Northern Ireland to support the

strategic distribution of man hours across the delivery unit. Evidence

produced the introduction of the Hours lapsing scheme

. Led a HRMS data cleansing initiative - Closed gaps in three HR

management systems and cleansed data of 104k payroll errors the only

region to achieve 100 % compliance consistently nationally. Resulted

in pilot site for the business to launch a single system with the

information that will allow effective performance management

. Management - Daily lead for management team of traffic measurement;

effectively monitoring compliance and accurate recordings of traffic

and hours within the region

. Driving Compliance - Managed and coordinated team performance in

Revenue Protection to achieve periodic set targets and maintained

fairness and equality to customer base

. Interim Regional Head Manager - Revenue, Traffic and Hours team for

Northern Ireland

2008 - 2009

Northern Ireland Revenue Protection Administration, Finance Department

. Negotiated with Key Commercial Customers - Recovered 1 million in

revenue through invoice analysis and renegotiation of established

contracts by driving tailored services to fit customer needs

. Revenue protection - Enabled financial recovery through the

implementation of a uniform contracting mechanism and the universal

enforcement of customer compliance

. Coordinated Compliance - Managed data extraction from SAP Quality

Management (QM) to support the revenue team in proactively targeting

and achieving 100% compliance

. Launched a Business Process Improvement Initiative - Captured 180k of

previously unrecorded revenue. Ensured robust accurate and timely

recording across the business

. Increased contract conformance by 64 % - Designed and developed in

house applications which were used in conjunction with SAP QM tools

for effective performance monitoring

2006 - 2008

System Planning Coordinator, Planning Department

. Maintained Customer Relationship Management Database - Achieved

license compliance standard set by the regulator which generated local

savings of 250k worth of government fees

2003 - 2005

Operational Delivery Manager, Operational Department

. Managed Operations - Ensured on time delivery within government

standards while maintaining high quality of service for customers

. Change Agent - Implemented a service delivery plan that generated

fixed annual savings of 50k. Negotiated union buy in through

effective people management

1989 - 2003

Post person - Operational Postal Grade, Operational Department

. Represented the Business Brand Daily - Allocated various operational

roles across the business that involved daily face to face customer

interaction

Education

. Degree in Human Resources 2005, Graduate membership of the Chartered

Institute of Personnel and Development

. Diploma in Management and Training 2003

. Business Studies Higher National Certificate 2000

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