Project Manager Quality Assurance

MALCOM THOMAS 213-***-****

Los

Angeles, California

************@*********.***

"TIME TO MAKE ANOTHER GREAT DECISION AND HIRE MALCOM THOMAS"

INNOVATIVE EMR/HER CONSULTANT

?WILLING TO TRAVEL OR RELOCATE?

Self motivate, peak-performer professional with 20+ years of progressive

leadership experience in exceeding client/employer expectations in all

phases of Project Management. Effective decision maker, problem solver who

enjoys challenge of achieving goals, accomplishing objectives, coaching,

and mentoring peers; career history of consistent advancement based on

achievement and motivational tactics. Among my peers looked upon as a

resource for taking technical, complex, and critical projects from

inception to completion. Ability to streamline associated polices and

procedures that add value, reliability, quality, revenue, and profitability

while controlling costs through expertise in:

TRANSFERABLE SKILLS

Leadership

Motivational Speaker

IT Project Management: Vignette Image Capture, Choice Calendar, EPIC, HIM,

Revenue Cycle

Organizational Development

Contract Administration Quality Management Change Management

Technical Writer

Waterfall Model

Performed Need Assessment, Quantitative, Qualitative, Analysis

Critical Thinking, Decision Maker, Problem Solving techniques

Compliance Auditor AB 1825, HIPPA, OSHA, SOX, Title V, VII, ISO, FDA, NASA,

FAR

Corporate Trainer: Soft Skills, Diversity, IT, EMR, EHR, EPIC (Ambulatory,

HIM, Cadence, ADT), Schematics, Blue Prints, Fusion Welding, Electro

Mechanical Inspection. Call Center, New Employee Orientation, and Product

Knowledge.

SOFTWARE

MS Office Suite

MS Outlook

MS FrontPage

Lotus Notes

Captivate

Snag-it

EPIC: Ambulatory, Cadence, HIM, and ADT

Vignette Image Capture

Vas Tech

Quick Base

EDUCATION

. California State University Dominguez Hills, Carson California Public

Administration, Management BS, Summer 2011

. Los Angeles Pierce College, Woodland Hills, California Political Science

AS

. Defense Logistics Agency, Fort Lee Virginia College, Contract

Administration (Certification)

. Defense Logistics Agency, Fort Lee Virginia College, Quality Assurance

(Certification)

. U.S. Army Intelligence School and Center, Fort Huachuca, Arizona

CONSULTANT EXPERIENCE

January 1, 2000 - February 6, 2011 - 11 years experience providing my

clients measured solutions, witched improved their productivity and

performance in:

. Leadership/Management Skills - I Briefed Senior Government, Defense

Contractors, and Corporate Officials on Contract Requirements, Policies,

Procedures, Schedules, Statements of Work, Delegations, Delivery Status

and Corrective Action

. Training Director/Consultant - As a consultant tasked with establishing

Training Department for both technical and non-technical organizations I

utilized my experience as a project manager utilizing the "waterfall

method" to accomplish the expectations and deliverables tasked.

. Project Initiation/Requirement - I have Planned, designed, developed, and

conducted focus groups, beta test for software application, train-the-

trainer, one-on-one, web based, video conference and instructor led soft-

skills, and technical training utilizing adult learning techniques.

. EMR, EHR EPIC Consultant, and Trainer - I performed the duties as Project

Manager and Senior Learning Consultant for EPIC training, and Go-Live.

(Ambulatory, Cadence - Scheduling, ROI, HIM, and ADT).

. Revenue Cycle Auditor, EPIC ADT - Conduct Audits and Assessments of

agencies and departments to improve revenue capture.

. Quality Systems - I have performed research, interpretation, critical

thinking and decision making, responsibilities for senior government

officials, defense contractors, and corporate officials on FAR, ISO, JAN,

Lean and Kaizen.

. Project Development I developed, and amended technical manuals. I

performed department audits, briefed and trained clients on various

quality systems. I developed compliance manuals, and conducted Third

party Compliance inspection.

. Contract Administration - I performed third party interpretation on

Federal Acquisition Regulations and developed compliance manuals.

. Organizational Development - I prioritize projects, tasks, and schedules.

Establish performance measures, procedures, and policy development.

MAJOR CLIENTS : Intuit Corporation, Stanford Medical Center, Kaiser

Permanente, Los Angeles Job Corp, System Technical Support, Ricoh

Corporation, Transportation Security Agency, University of California at

Los Angeles, Los Angeles City College, Los Angeles Southwest College, and

Los Angeles Unified School District, Interbath Corporation, Poly-Flow

Engineering and The Gas Company.

RECENT CONTRACTS

February 12, 2010 - November 15, 2010

10 Month Contract

Intuit Corporation - Learning Consultant

. Re-design six software applications. Conduct ILT, Video Conference, and

Individual course training.

. Use of Captivate, MS PowerPoint, Snag-it, MS Word, and Quick Base for

redesign.

. Employ Waterfall Model in interpreting application design

October 5 - 27, 2009, July 5 - 27, 2009 and February 5 - 27, 2009 (3 week

Go-Live Contracts)

World Wide Medical Staffing and Bahama Consulting

Stanford Medical Center, Palo Alto, California

EPIC Ambulatory, Consultant

. Provided shoulder-to-shoulder support to Physicians (Attending, Fellows

and Residents), Nurses and Medical Assistants

July 23 2006 - January 23 2009

Independent Consultant

Kaiser Permanente, Pasadena, California

Project Manager II/Senior Learning Consultant

Projects: MD Scheduling - Vignette, Choice Scheduling, EPIC Ambulatory,

Cadence (Scheduling), HIM, ROI, Vignette Scanning Electronic Medical

Records

Functions: Project Manager

. As Project Manager, I used a modified version of the waterfall approach

breaking several portions of my assignment into smaller scalable projects

to initial gain some "wins". My approached to all projects generally

included the stages of: Initiation, Planning, Execution, Monitoring and

Closing. My Plan was flexible enough to return to the Planning, execution

and monitoring stages as needed to facilitate the process. Assessing

the process on a continued based to minimize risk. With an understanding

of the constraints of Cost, Scope, and Schedule: Designed and delegated

to Department Heads tasks relating to development of individual plans

for: Communication, Change management, Meetings, costs, QA, etc.

. I lead the planning and implementation of Cadence, Ambulatory and HIM

Training, and Vignette Scanning projects (at 4 facility Medical Centers)

. I facilitated the definition of product scope, goals and deliverables

. I defined project tasks and resource requirements

. I developed full scale project plans

. I assembled and coordinated project staff

. I managed project budget

. I managed project resource allocation

. I planned and scheduled project timelines

. I tracked project deliverables using appropriate tools

. I provided direction and support to project team

. I delegated QA functions to be performed by staff personnel

. I constantly monitored and reported progress, problems and solutions

. I implemented and managed project changes and intervention to achieve

project outputs

. I delegated the administration of project evaluations and assessment of

results to staff personnel

. As Project Manager, I complied with established corporate and

departmental policies, procedures, objectives, quality assurance methods,

and safety codes. I demonstrated compliance with licensing, regulatory,

and accrediting agency provisions as required.

. I provided project leadership in the implementation of Epic ambulatory,

cadence, HIM, and ROI and the associated Project Vignette implementation

team.

. I addressed Project anomalies using methodologies derived from Critical

Thinking, Decision Making, and Problem Solving techniques.

. Revenue Cycle Evaluated department ability to capture revenue prior to

and after admittance and prior to discharge, reviewed internal policies

work flow, and scripts for compliance

. I conducted cadence scheduling prep, Instructed led, one-on-one training,

and Cyber Caf functions

. Facilitating workflow analysis and process redesign in support of

performance excellence of system and people

. I facilitated the project leadership team to reach consensus on the

common goal of transformation through teamwork and technology. When

required I briefed the Epic Steering Committee on functions; meeting

schedules, agendas, and communications. I maintained current knowledge of

industry regulations and best practices related to information technology

and systems.

. I met with AC, Department Head, DA, ADA, Super Users (Master Schedulers)

to address training site locations, power resources and access

requirements to include, security concerns, and training schedules. I

captured application deltas. Discuss in face to face or via video

conference status meeting with EPIC or Vignette vendor modification,

revision change. I facilitated final resolution of operational issues

leading the team to overcome obstacles that impact the timelines for

completing project goals. I captured comments made, tracked progressed

and briefed my Manager, ACS and senior Manager and required or requested.

I maintain compliance with HIPPA requirements.

. Vignette Image Capture I Proposed workflow and configuration changes of

the new Scanning Department as the result of a collaborative facilitation

of cost benefit analysis. Designed a new workflow process, aids and

ordering of storage bins and materials needed to facilitate process flow.

. Build Side: I developed sample patients records (Physician Names, Nurse

Name, Department, Patient Names and fake, Medical record numbers) to

reflect different scenarios for checking out medical records

. Build Side: Conduct Build on Vignette Image Capture. Coordinate with EPIC

build team to assure refresh of the training environment is not scheduled

during our training session.

. Served as change agent for cultural changes among all related work

groups.

. Go-Live Support: shoulder-to-shoulder floor support of Physicians,

Nurses, and Clerks during initial stages of live use of EPIC

applications. Developed Smart Sets, Smart Phrases to enable users to

complete diagnosis, orders, and notes within projected time frame.

October 4, 2005-July 16, 2006 Contract

System Technical Support (STS), Los Angeles, California

Director, Quality Assurance Gross Sales $23 Million

. Managed daily operations of the Quality Department, operations,

personnel, and Government Projects form inception to completion

. Project Manager on F-16 Egress Junction Box project

. Established department needs i.e. policies, procedures, budget,

facilities, resources, materials

. Briefed CEO as needed and weekly on the status of assigned Projects and

collaborated on "make or buy" decisions

. Direct interface, with Government Representative on all Government

contracts.

. Collaborated with STS Engineering Department to create Manufacturing and

Fabrication Processes

. Created Corrective Action Plans to improve delays in receipt of products

and data to complete projects on time and under budget

. Trained Quality Staff on inspection techniques, and software applications

. Interpreted Federal Acquisition Regulations on Fix Price, Cost Plus

contracts

. Employed Kaizen methodology to all processes

May 2003 - December 2005 Contract

MGT Inc., Santa Clarita, California

. Various Projects and Titles

. Nation Wide

. Desktop and Laptop Computer, Video Conference, Scanner, Lamination Equip,

Internet, Intranet, MS Office, Proprietary Systems, DICE, Myers Briggs

. Performed all related Project Manager Responsibilities to insure all

project goals were achieved on time, under budget and met or exceeded

expectations of the Steering Committee.

. As Corporate Trainer: I Designed Training Manuals and materials.

Conducted Instructor Led Training for:- New Employee Orientations,

Compliance Training : AB 1825, Title V, VII, Diversity, Ethics, SOX,

Management and Performance Management for eight (8) clients

. Conducted Instructor Led Soft Skills Training

o Conducted Focus groups, and product proof of training materials

o Salesmanship trainer - conducted sales and marketing training

o Conducted and briefed senior leadership on risk assessments,

quantitative and qualitative analysis

September 2001 - December 2002 Contract

(AIS) Home Land Security, Transportation Security Agency, Washington, DC,

and 15 National Airports

Instructor/Coach

. National Security imposed mandate to implement recruitment, training,

management assessment, and deployment of Transportation Security

Administration new-hires

. Successfully completed 120 hours of hands-on Instruction:

. Trained New Hires: Each course included: 60 hours of Instructor Led via

Class Room followed immediately by 40 hours of Hands-on Assessment which

included:

o Explosives Detection and Classification

o Baggage Screen Equipment (X-ray Examination and Chemical Detection

Equipment)

. Customer Service

. Personnel Assessment to identify Team Leaders

April 2000 - September 2001 Contract

Interbath Inc. Baldwin Park, California

Director, Human Resources and Training Gross Sales $35 Million

. Managed daily department policies, operations, personnel, projects and

payroll

. Established department needs i.e. budget, facilities, resources,

materials

. Interviewed and hired personnel

. Recommended personnel for promotion and termination

. Counseled personnel of performance, personal issues

. Recommended personnel seek assistance from Employee Assistance Program as

warranted.

. Made procurement decisions for Human Resource and Training departments

. Conducted GAP analysis, Project Focus Groups and Pilot Training

. Created and implemented company-wide personnel performance assessment

tools

. Administered and evaluate Personality Tests i.e. Myers Briggs, DISC

. Conducted manpower studies

. Created Training Environments for Executive Leadership Council and

Management Team

. Contracted with consultants to deliver specialized training i.e. First

Aid, Forklift, PeopleSoft, and Chemical Storage. All training utilized

video projector and computer

o Coached and Counseled Executive and Management Team on HR

Regulations and Federal, State Employment Law to include Title VII

December 1999 - December 2000 Contract

Poly-Flow Engineering Los Angeles, California

Technical Trainer Gross Sales $20 Million

. Established Training Department

. Designed training curriculum, and conduct Instructor Lead Training for:

o I managed all quality department projects life cycles

o I developed. instructed staff personnel on: Blue Print Reading, and

Electrical Schematic Reading, Fusion Welding, and Electrical Panel

Assembly

o I designed, developed and instructed staff on Field Technician

Repair Manual, and End User Maintenance Manual

o I visited End-user facilities and conduct Instructor Lead Training

for Technicians

o I Established and manage training budget.

o I created Corrective Action Plans to improve delays in receipt of

products and data to complete projects on time and under budget.

o I tracked, training projects from conception to completion. I

Prepared and briefed leadership team on corrective action plans,

prepared status reports and brief senior management on project

status

GOVERNMENT WORK EXPERIENCE

June 1984 - January 2000

Defense Contract Management District West, Carson, California

Contractor Purchasing System Review and Quality Assurance, Branch Chief

. Contract Administrator I led a DoD team through Contractor Purchasing

System Reviews (CPSR) to determine their compliance with FAR

regulations for Small Business set asides. Reviewed Fix Price, Cost

Plus, Variable, Complex Contracts, Statement Of Work, under a Secret

Clearance, I Performed Contract Review on prime and sub-contracts

leading a team consisting of: DCAA Representative, Contract

Administrative Officer, and Quality Assurance. Our review consisted

of: Department of Energy, Navy Nuclear, NASA, DOE and Department of

Air Force Large and Small business contracts.

. As a Contract Administrator I reviewed defense, energy, and nuclear,

contracts for SOW, Delivery, Schedule, for Federal Acquisition

Regulation FAR compliance.

. As Quality Branch Chief of 20, inspectors and 2 engineers I was

responsible for interim acceptance of 14 Defense contractors with

Mechanical, Electronic, NASA, Navy Nuclear components, systems and

software.

. As a Quality Manager and Mentor I managed day-to-day project

operations for 18 defense contracts and 43 Government Representatives.

Performing Program Management reviews and compliance reports to

Program Offices at command centers. I managed and developed status

reports as delegated to me buy the Buying Office.

. I established, monitored, and managed Branch resource budget.

. Responsible for the interim acceptance of 18.5 billion dollars of

government IT deliverable products.

. Created training curriculum and conducted internal training on: LEAN

Manufacturing, mechanical inspection, electro- mechanical, NASA, Navy-

Nuclear and soldering.

. I conducted interviews, hiring determination, promotion

recommendations, documented personnel actions, Issued contractor

Corrective Action.

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