Customer Service Engineer

William Bowen

Entry-Level Chemical Engineer

**********@*****.***

Home 412-***-****

Home Address

**** *. ***** ***

Tampa, FL 33616

Objective

To obtain employment as a chemical engineer to maintain and enhance

production processes ensuring high quality and efficient performance

in an engineering environment.

Education

Bachelors of Science in Chemical Engineering, December 2010

University of South Florida, School of Engineering

Tampa, FL

Associate of Arts in Pre-Engineering and Biology, July 2005

Northeast Oklahoma A &M College

Miami, OK

Engineering Class Projects

. Ethanol Plant: Designed large-scale plant with the purpose of

producing ethanol from corn. Focused on economic feasibility.

Integral member of three-person team.

. Solar Energy: Designed plant to produce electrical energy from

sunlight. Focused on efficiency of materials and efficient use of

space in design.

Certifications

Engineer in Training, 2010

Employment

Taco Bell St. Petersburg, Fl 9/2006 - Present

Shift Manager

. Lead a dynamic team varying from three to seven members based on

workload

. Train team members on current company operating procedures to

ensure process and regulatory compliance.

. Use Just-in-time preparation techniques to maintain appropriate

product levels while minimizing waste

. Use First-In-First-Out procedures to provide quality product

while efficiently rotating inventory

. Handle customer complaints, ensuring customer satisfaction and

promoting customer loyalty through repeated sales

. Utilize computer monitoring software to control labor usage,

cost of sales, and cash accountability

Macy's Credit and Customer Service Clearwater, Fl 2/2007 to 8/2007

Customer Service Representative

. Utilized customer service skills to handle incoming calls and

assisted customers with questions and concerns about accounts

. Reviewed accounts for errors and discrepancies to reach

equitable resolution

. Based on performance, selected to handle elite accounts

Computer Skills

Windows, MS Office, Word, Excel, PowerPoint, Matlab, Hysys, IE,

Firefox, and Chrome

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