Customer Service Representative
Resume:
Dorlissa Walker
*** ******* **. *******, ******** 23666 757-***-**** ********@*****.***
Objective: An interesting position with a growing company
Experience:
**** ** ******* ********** ***pton Va.
Customer Service Representative Supervisor
2005 to 2010 The Ladle and the Hearth Ambridge, Pa.
Advisory Board Member, Volunteer
2007 to 2009 Worldwide Flight Services Pittsburgh Pa.
Customer Service Supervisor
Trained subordinates and assisted them, as needed.
Executed daily operations of on time departures.
Monitored service calls to observe employee's demeanor,
technical accuracy and conformity to company policies.
Trained and managed sixteen employees, and achieved
significant improvements in their productivity.
supervised employees, scheduled work hours, resolved
customer conflicts, and determined salaries.
Updated work procedures and prepared work schedules.
Solicited recommendations from subordinates on ways to
improve efficiency, approved timecards.
2005 to 2007 Eat N' Park Restaurant Sewickley Pa.
Director of Bakery Services
Supervised employees engaged in serving food and in
maintaining the cleanliness of food service areas and
equipment.
1998 to 2004 U S Airways Pittsburgh Pa.
Customer Service Representative
checked to ensure that appropriate changes were made to
resolve customers' problems, and boarded the aircraft.
1978 to 1997 Columbia Gas of Pa. Pittsburgh Pa.
Customer Service Representative
Obtained and examined all relevant information in order to
assess validity of complaints and to determine possible
causes, such as extreme weather conditions that could
increase utility bills.
Education: Bidwell Training Center Pittsburgh
Culinary Arts Program 2004
Additional Training:
Management Training In Dallas Fort Worth Taxes
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