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Customer Service Representative

Hampton, Virginia, 23666, United States
March 03, 2011

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Dorlissa Walker

*** ******* **. *******, ******** 23666 757-***-****

Objective: An interesting position with a growing company


**** ** ******* ********** ***pton Va.

Customer Service Representative Supervisor

2005 to 2010 The Ladle and the Hearth Ambridge, Pa.

Advisory Board Member, Volunteer

2007 to 2009 Worldwide Flight Services Pittsburgh Pa.

Customer Service Supervisor

Trained subordinates and assisted them, as needed.

Executed daily operations of on time departures.

Monitored service calls to observe employee's demeanor,

technical accuracy and conformity to company policies.

Trained and managed sixteen employees, and achieved

significant improvements in their productivity.

supervised employees, scheduled work hours, resolved

customer conflicts, and determined salaries.

Updated work procedures and prepared work schedules.

Solicited recommendations from subordinates on ways to

improve efficiency, approved timecards.

2005 to 2007 Eat N' Park Restaurant Sewickley Pa.

Director of Bakery Services

Supervised employees engaged in serving food and in

maintaining the cleanliness of food service areas and


1998 to 2004 U S Airways Pittsburgh Pa.

Customer Service Representative

checked to ensure that appropriate changes were made to

resolve customers' problems, and boarded the aircraft.

1978 to 1997 Columbia Gas of Pa. Pittsburgh Pa.

Customer Service Representative

Obtained and examined all relevant information in order to

assess validity of complaints and to determine possible

causes, such as extreme weather conditions that could

increase utility bills.

Education: Bidwell Training Center Pittsburgh

Culinary Arts Program 2004

Additional Training:

Management Training In Dallas Fort Worth Taxes

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