Customer Service Sales

Donna Gail Springs

**** * *** ******** **. Florence, S. C. 29501 843-***-****

*********@*******.***

Objective Seeking a position with a well established and

secure company in which I am able to apply my

strong background in customer service and

organizational skills.

Experience Receptionist

2009-2011 Carolinas Medical Alliance

Florence, S.C.

Responsible for: filing, making charts, making

appointments, answering multi-line phones, checking

in patients, sort and mail doctor's dictation,

communicate referrals to the physicians

Customer Service Agent

2008-2008 ASA Delta Airlines

Florence, S.C.

Responsible for: ticket sales, boarding flights,

making baggage reports, checking passengers in,

operating jet bridge for enplaning and deplaning

passengers, entering cargo reports, loading baggage

and ensuring passengers have a pleasant experience

while flying Delta Airlines.

Operations Agent

2007-2008 JetStream Ground Services

Myrtle Beach, S.C.

Responsible for: advising agents of all important

information pertaining to overall operations,

ticket sales, checking passengers in, inputting

passenger and baggage information for weight and

balance reports, communicating with incoming

flights, flight crews, and dispatchers, answering

incoming calls, and boarding flights.

Lead Operations Agent

1997-2007 Spirit Airlines

Myrtle Beach, S.C.

Responsible for: advising agents of all important

information pertaining to overall operations;

inputting passenger and baggage information for

weight and balance reports; communicating with

incoming flights, flight crews, and dispatchers,

compiling daily, weekly and monthly passenger and

equipment reports, training new agents, ticket

sales, checking passengers in, boarding flights and

answering incoming calls.

Education Hannah-Pamlico High School Pamlico, S.C.

1981-1985

Diploma

Honor Graduate

Voted Most Friendly in senior class

ACT Travel School Pompano Beach, Florida

1987-1988

Certified in Travel Industry

References References are available on request.

Contact this candidate