Customer Service Sales Business Office Years .Net

DIANA SHORT

**** * ****** ** *** * N

708-***-****, *****.*****@***.***

Office Administration

(Customer Service and accounting departments)

*/**/**** - */**/2009

TDC FILTER MFG INC. 2 Territorial Ct, Bolingbrook IL 60440 #630-410-

6200

(formerly 1331 S 55th Ct, Cicero IL) Manufacturer of industrial filter

cartridges

Greg Errandi, Controller, or Dorothy Petrie, Mgr, Customer Service.

DUTIES:

Prepare shipping documents, using computer, for shipping dept., bills

of lading, packing slips,

labels obtaining info from customer master file and daily shipping list

Paper work returned in morning, sort by method of shipment and match

to sales orders.\

Invoice on computer, applying freight charges and taxes if applicable

(Insource Tax Table)

Report daily figures on excel spreadsheet which is closed monthly after

balancing

Report daily to corporate office, and on site managers by printing

excel Invoice

Report, then scan, fax and e mail

FREIGHT CLAIMS

Daily phone contact with truck carriers, UPS, FedX, and customers in order

to obtain freight charges, re-consign, set up returns, comparison of

freight charges and delivery times, and trace shipments, report delivery

times loss and damages.

Open claims, follow up close claims in order to satisfy customers and

issue credits.

AUDIT

Weekly incoming UPS and FedEx Invoices with our daily manifests and

report errors.

RECEPTION

Switchboard relief and greet visitors and customers and sort incoming

mail.

2/28/1978 - 7/1993

DANLY MACHINE CORPORATION 2100 S.Laramie, Cicero IL

(business went overseas; bldg no longer stands, torn down, now a high

school)

Manufacturer, hydraulic stamping presses and parts for auto industry.

DUTIES:

Customer Service, billing, receptionist, assisted Danly Servicemen with

reservations and time cards for out of town service on our sold

equipment.

REFERENCES

Gloria Rizzo, seamstress, friend 3 years Forest Pk IL, 708-579-

0279

Joan Curran, ex co-worker, friend 16 years, Westchester IL 708-***-****

Judy Siran ex-co-worker friend 16 years Brookfield IL 708-485-

7759

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