Sales Customer Service

Jen Carter

***** ******** **., *******, ** *****

***.******@**.***

phone: 615-***-****

Profile

Experienced Regional Recruiter and previous Retail Manager with over 12

years of experience in all aspects of retail committed to providing an

atmosphere of impeccable and exceptional customer service to both the

internal and external customers that I manage.

Experience

Sales Specialist, Apple, Inc, Nashville, TN, 2010-2010

Responsible for providing expert service to customers in the local Apple

store. Listened to what our customers were looking for in any Apple

product, and provided with them with the right solution to effectively

impacted their lives on a daily basis. Established new relationships with

our customers and built upon the existing customers we had as well.

Received outstanding customer reviews on a consistent level. Continued in

technical training and understanding of all Apple products for my own

benefit and for the needs of our customers.

Regional Recruiter, Apple, Inc, Cupertino CA, 2008-2010

Directly responsible for assessing and hiring top talent for the fastest

growing retail chain in history for both new store openings and backfill

technical positions in the store. Maintain and develop effective

relationships with both Store Managers, Market Leaders, and Regional

Directors of both the Great Lake and South Central regions. Lead and train

employee hiring seminars creating a recruiting culture with in the stores.

Partner consistently with both HR and training to ensure we're able to

support the store teams as one from the field. Through building pipeline,

I'm able to support not only preparation for new store growth, but also

prepare for expansion aid in our International readiness as well. Highly

recognized and committed in searching for diversity, knowledge and

recognizing skill sets in selecting top talent employees to work in our

stores.

Senior Store Manager, Apple, Inc, Nashville TN 2005-2008

Lead, motivated, and managed a diversified team of 80 employees while

exceeding company sales goals of $35 million annually. Directly responsible

for mentorship and development for not only the other members of

management, but also for all the full time employees in the store. Fully

versed in store Operations, People, Red Zone, and Family Room. The store

was recognized as the only training store in the Region providing training

to all incoming managers, Genius, and Creatives new to the company. We

were recognized consistently as Region leaders in sales goals and

maintaining above 80% customer satisfaction through NetPromoter through

the Red Zone alone. Selected as one of 3 Senior managers to be Guest

Recruiters in the Regional during the biggest holiday expansion in our

stores. Established and maintained customer and employee relationships that

were key in enriching both of their lives with our exceptional customer

service and innovative products.

Coordinator (Assistant Manager), PotteryBarn, Nashville TN 2005-2005

Managed the Grand Lobby portion of the PotteryBarn store while motivating

the sales floor to ensure sales goals were met and that the Brand was

properly represented at all times. Reconciled payroll daily, while also

communicating sales results to my management peers, and the in general to

the staff. Consistently recognized for my exceptional customer service to

both the customer and the employees in the store. Drove sales in Grand

Lobby for an increase of 4% of total sales with in the year.

Jen Carter, 30884 Chadwick Dr., Granger, IN 46530, ***.******@**.***

615-***-****/Resume page 2

Store Manager, Victoria's Secret, Franklin TN 2004-2005

Responsible for a 60-member team of the largest Victoria's Secret store in

the Region at $9 million annually. Managed all aspects of the retail store

while providing support and motivation to the staff while providing

excellent customer service. Consistently ranked as one of the top medaling

stores with in the Region on a quarterly basis.

Senior Co-Manager, Victoria's Secret, Franklin TN 2003-2004

Hired, trained, supervised and motivated a 50-member team of part-time and

full-time sales specialists of the top grossing store in the Region.

Managed day to day activities of the sales floor while directly responsible

for the development of my fellow managers. Reconciled and monitored company

reports on a daily basis to drive sales goals, manage payroll, and HR

support to the employees. Consistently recognized as one of the top 10

managers in the Region while also supporting the store goals to medal every

quarter. Supervised the relocation of the Cool Springs store for a

successful reopening growing the business an additional 30% in one year.

Co-Manager, Victoria's Secret, Clarksville TN 2001-2003

Hired, trained, supervised and motivated a 20-member team of part-time

sales specialists. Managed day to day activities of the sales floor with $2

million in inventory and drive sales forward. Ensured proper merchandising

processes and ensured the brand was represented exceptionally at all times.

Reconciled and monitored company reports on a daily basis to ensure sales

goals were met and exceeded, payroll was appropriate, and participated in

district conference calls to ensure other team members were notified of

necessary information. Consistently recognized as one of the top 10

managers within the region and ensured sales goals were achieved to have

the store achieve specific goals consistently placing us in the top third

of the company on a quarterly basis.

Merchandise Lead, Old Navy, Clarksville TN 1999-2001

Implemented and merchandised all shipment, promotional signage, mark downs,

Item of the Weed, provide register coverage, and effective team work to

ensure exceptional customer service in the women's department with an

average of 120 thousand units consistently within a 8 million annual sales

store. Improved and maintained an average percentage of 48% or higher of

the women's sales compared to the store's overall sales. Store department

consistently ranked high in the District.

Merchandise Lead, Old Navy, Fayetteville NC 1997-1999

Planned, implemented, and processed all shipment, promotional signage,

markdowns, and promoted effective teamwork to ensure company standards were

met consistently. Designed and implemented a new shipment process that

enable the store to have the quickest and most effective turn around time

in the District. Chaired as President and Editor of the store's first ever

newsletter.

Education

University of Maryland, Germany

Referrals

Provided upon request.

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