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Customer Service Administrative Assistant

Orlando, Florida, 32807, United States
March 04, 2011

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Danay Fuentes

**** *** **** ******, *******, FL *2807 Home: 407-***-**** Email:

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support Bilingual

Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows


Professional Experience

Club Demonstration Services Inc, Orlando Fl Sales Advisor

Assists customers in locating merchandise and answering a variety of questions concerning general

merchandise; demonstrates use of merchandise upon request.

• Checks inventory listing with actual inventory on shelf and reports discrepancies to supervisor.

Sets up promotional displays; makes signs or arranges merchandise on counters or tables to

p romote sales.

Florida Travel and Tour, Orlando, FL Administrative Assistant

• Handle customer inquiries and complaints in a professional manner

• Problem solving; and resolve situations

• Answering a high volume of calls and handling all customer

Amba r’s Construction L LC, Orlando A dministrative Assistant

• Coordinated multiple projects and meet deadlines

• Dealt with Finance and merchant accounts

• Customer service


Florida Technical College Graduated December 2010

Associate of Science Degree in Criminal Justice


Emergency Planning Institute (FEMA)

Hazard material, Introduction to incident Command System For Law Enforcement, Exercise Design, Fundamentals of

Emergency Planning, Decision making & Problem Solving, Development & managing Volunteers, Operations of

Awareness Course, Corporation (COOP) Program Manage


An entry level position in Criminal Law Enforcement, Administrative work, or other Criminal Justice


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