Customer Service Sales
Resume:
STEPHANIE M. SHINDLE
Glendale, CO. 80246
*********@*****.***
CAREER OBJECTIVE
A full time position utilizing my people skills, ability to communicate
constructive ideas, and commitment to perform above and beyond job
expectations in a friendly and respectable job atmosphere.
WORK EXPERIENCE
Saks Fifth Avenue - Denver, CO. (08/2006-Present)
Title : General Office/Sales Auditing/Customer Service
Responsible for daily cash auditing and depositing of entire stores inflow of
monitary funds. Reconciling and balancing over 40 registers overages and
shortages. Researching/resolving chargebacks. Processing billed invoices.
F iling and storing store media records according to retention policies thereby
maintaining a well organized work space. Implementing monthly credit
i ncentives for new account openings, overseeing stores instant credit goals
and monitoring it's progress. Administering exceptional customer
satisfaction by resolving difficult client problems, including billing issues,
and coming up with creative/appeasing solutions. Meanwhile, working
closely with executive store management to ensure overall smooth store
operational flow.
F inlay Fine Jewelry Corp. - Hagerstown, MD., Frederick, MD., Denver,
CO. (9/2001-07/2006)
Title: Sales Branch Manager
Successfully managing 15 associates scheduling, coaching, sales, annual
reviews and daily operational performance. Supervising associates ability to
deliver exceptional customer service and build lasting client relationships.
Managing and motivating associates to meet/exceed sales plans to achieve
i ndividual and departmental sales goals. Training associates in new fashion
t rends and product knowledge. Organizing high end trunk shows and events
such as LeVian, Fabrege Egg and Estate Jewelry sales. All the while, making
sure all departmental tasks such as shipping/receiving client repairs,
prototyping, markdowns and clearance moves were completed in a timely
manner. Ensuring a secure, well organized, team-based work enviornment
was my goal and the key to my success as a leader.
Title : Sales Associate
Maintaining aggressive sales goals, daily inventory piece counts and
upholding strict security standards as well as selling standards. Providing
excellent customer service including managing the upkeep of an extensive
clientele book.
EDUCATION
Hagerstown Community College - Hagerstown, MD - 2002-2003
Penn State - Mont Alto, PA - 2001
Waynesboro Area High School - Waynesboro, PA - 2000
SKILLS
Proficient in Microsoft Word, Excel, Outlook and internet programs. Strong
k nowledge of retail software. Performs a high level of customer service.
Accomlished invesigative skills. Excellent written and communtcation skills.
Ability to multi- task and work independently but not timid to ask questions if
necessary.
REFERENCES
Available upon request.
Contact this candidate