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Customer Service Sales

Denver, Colorado, 80246, United States
March 04, 2011

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**** *. ***** **. ***. G**4

Glendale, CO. 80246



A full time position utilizing my people skills, ability to communicate

constructive ideas, and commitment to perform above and beyond job

expectations in a friendly and respectable job atmosphere.


Saks Fifth Avenue - Denver, CO. (08/2006-Present)

Title : General Office/Sales Auditing/Customer Service

Responsible for daily cash auditing and depositing of entire stores inflow of

monitary funds. Reconciling and balancing over 40 registers overages and

shortages. Researching/resolving chargebacks. Processing billed invoices.

F iling and storing store media records according to retention policies thereby

maintaining a well organized work space. Implementing monthly credit

i ncentives for new account openings, overseeing stores instant credit goals

and monitoring it's progress. Administering exceptional customer

satisfaction by resolving difficult client problems, including billing issues,

and coming up with creative/appeasing solutions. Meanwhile, working

closely with executive store management to ensure overall smooth store

operational flow.

F inlay Fine Jewelry Corp. - Hagerstown, MD., Frederick, MD., Denver,

CO. (9/2001-07/2006)

Title: Sales Branch Manager

Successfully managing 15 associates scheduling, coaching, sales, annual

reviews and daily operational performance. Supervising associates ability to

deliver exceptional customer service and build lasting client relationships.

Managing and motivating associates to meet/exceed sales plans to achieve

i ndividual and departmental sales goals. Training associates in new fashion

t rends and product knowledge. Organizing high end trunk shows and events

such as LeVian, Fabrege Egg and Estate Jewelry sales. All the while, making

sure all departmental tasks such as shipping/receiving client repairs,

prototyping, markdowns and clearance moves were completed in a timely

manner. Ensuring a secure, well organized, team-based work enviornment

was my goal and the key to my success as a leader.

Title : Sales Associate

Maintaining aggressive sales goals, daily inventory piece counts and

upholding strict security standards as well as selling standards. Providing

excellent customer service including managing the upkeep of an extensive

clientele book.


Hagerstown Community College - Hagerstown, MD - 2002-2003

Penn State - Mont Alto, PA - 2001

Waynesboro Area High School - Waynesboro, PA - 2000


Proficient in Microsoft Word, Excel, Outlook and internet programs. Strong

k nowledge of retail software. Performs a high level of customer service.

Accomlished invesigative skills. Excellent written and communtcation skills.

Ability to multi- task and work independently but not timid to ask questions if



Available upon request.

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