Service Manager

Christopher David Roberts

**** ******** *** • Charleston, SC 29412 • 803-***-**** •

********@*******.***

Skilled Manager and Logistics Specialist

Results-driven professional with over 4 years experience. Proven record of success in

developing procedures that control costs, increase service, and enhance safety

awareness. Exceptional communicator, negotiator, trainer, and team-builder who

leads by example. Open to a wide variety of opportunities and willing to complete

any training beneficial to my career and employer.

Professional Experience

F reight Broker, Total Distribution Services Inc., Isle of Palms, SC, December

2010 – Present

Developed and maintained strong relationships with customers and carriers while

meeting customer’s goals and requirements. Secured new clients and carriers while

servicing existing account base. Additional responsibilities included tracking

shipments, coordinating pickup and delivery schedules, and resolving discrepancies.

Helped customers of all sizes improve their efficiency and cost of transportation.

1 Reduced costs by negotiating freight rates

2 Focused on increasing revenues and maximizing profitability

3 I ncreased service levels by effectively communicating with customers to provide

solutions to their problems.

Regional Intermodal Dispatcher, BP Express Inc., North Charleston, SC, July

2010 – September 2010

Dispatched and managed 22 Road and City drivers throughout the Southeast.

Worked with customers and ports to communicate service and resolve any potential

issues. Provided rate quotes to potential customers. Entered load and dispatch

i nformation into database system.

1 Increased service by communicating and resolving potential issues with

customers daily.

Terminal Trainmaster, NORFOLK SOUTHERN, Conway, PA / Ashtabula, OH,

Jan. 2008 – April 2010

Directly supervised the operation of the Conway and Ashtabula rail terminals and

over 240 contract employees. Made daily decisions affecting manpower, car dwell

t ime, and outbound performance. Ensured policy and regulatory compliance through

r ules checks, train rides, and safety audits. Expanded my knowledge by working in

different departments of the company.

1Controlled costs by reducing employee overtime and late lunches, as well as other

t ime claims.

2Enhanced safety awareness through training, safety blitzes, safety contacts, daily

job safety briefings, and by assisting with annual rules classes.

3Trained Train and Engine employees on the new payroll system and hours of

service system at locations throughout the system.

4Completed management training program and was promoted to Terminal

T rainmaster.

I nbound Logistics Intern, U NISOURCE WORLDWIDE INC ., Norcross, GA, Dec.

2006 – Dec. 2007

Managed shipper accounts and set up transportation with trucking companies from

paper mills to Unisource locations throughout the country. Worked remotely from

home during final college semester.

1Developed and maintained relationships with carriers controlled costs by

negotiating rates daily.

2Assumed additional responsibility for managing a new customer account.

3Trained and mentored newly-hired intern.

4Completed several special projects and delivered monthly presentations to

management.

Transportation Broker Intern, T ITAN TRANSFER LOGISTICS, Nashville, TN,

Summer 2006

Contacted trucking companies to haul van and reefer loads throughout the country

i n accordance with customer-driven time constraints. Furnished dispatch

i nformation and directions to drivers.

1Controlled costs by negotiating rates with carriers.

Assembly Line Technician, N ISSAN NORTH AMERICA, Smyrna, TN, Summer

2004

Worked on over 200 cars daily, gaining considerable experience in a manufacturing

environment.

Education

T HE UNIVERSITY OF TENNESSEE, Knoxville, TN

Bachelor of Science in Business Administration, 2007

1Major in Logistics, Concentration in I nformation Management (3.3 GPA)

2Alpha Tau Omega Fraternity, Delta Sigma Pi Business Fraternity; Hope

Scholarship recipient

Other Skills

1Proficient with Windows, Microsoft Office Suite (Microsoft Access, Excel, Word,

Power Point), and SQL Server. Possess a TWIC card.

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