Customer Service Quality

Preliminary: In all of '** I was between jobs. Also coupled with the

recession; I had a hard time finding employment in the fields that I have

work. In Addition '10 I worked temp jobs.

Donsol Mitchell

1622 W. Elm St., Apt. # 1

Phoenix, AZ 85015

Home phone: 602-***-****

Why should you hire me?

I work diligently and like to do a quality work; when I am trained and

learned, I enjoy showing professionalism and will be a team player for the

company.

SKILLS PROFILE Warehouse experience: collectively five years;

approximately one yr.: Fork Lift operator (propane); Battery electric

walkie; pallet jack; palletizing; Shrink wrap machine/ manually, less than

1 year; Truck loader/unloader experience; desk top PC; Entry Level

Receiving: took product out of boxes, used pc & scanner, scanned product's

serial #s; set on racks, paper work such type & date, then stage; Entry

Level Receiving: some PC & Scanning, palletizing, manual / machine shrink

wrapping, paper such type & date, then staged; Use of Portable Hand

Scanner, Box hand packing; Trained co-workers on jobs learned

Other Skills: Basic PC and keyboarding skills; Type: 29 wpm; Data Entry:

Alpha/Numerical order; Ten-key by Touch ksph: 5500; Some experience: Word;

Muti-Screen; File: Alpha/Numerical order;

EDUCATION

Carl Hayden High School Roosevelt Rd. and 35th

Ave. 1976-1980 Major: General courses Phoenix,

AZ 4 yrs. Diploma

North American College 1777 W. Camelback Rd.**

Phoenix, AZ 1 yr. Certificate

Word Processing

EMPLOYMENT

HISTORY The [five] employers below are (temp agencies); I've worked

intermittently

Superior Technical Resources (Temp Agency) 426 N 44th Str. Ste. 400

Phoenix, AZ 85008 October 2010 and January 3rd 2011 ($12.00)

Position(s): Kitting Dept.: Quality checked tubes; matched parts w/paper

work; printed labeled bar code serial #s / attached to paper work, linked

all paper work/parts by computer; used computer linked with stamp machine

to engrave serial #s; color-coded kits; used lathe-like device/hand tool to

scrape "indeim" off tubes; used ohm device to test tubes for power; Depot

Dept.: This department tares down non-qualified/failed products; Ware PPE;

Utilization of hand tools; chemicals; machinery: cutting lathe and press:

for separation of parts: up to 400 psi; used computer: scanning serial #s:

to input/receiving and tracking information, print paper work/labeled

serial #s; bagged/tagged parts to be shipped/tested

Advantage Technical Resourcing (Temp Agency) 8901 E. Mountain View Rd.,

Scottsdale, AZ 85258; August 18th 2010-August 25th 2010 ($11.00/hr)

Position: Warehouse Worker:

. Packed items in boxes for shipping; palletized; used shrink wrapping

machine; then check/wrote weight of shipment; use tools/metal

strapping, to secure shipment; then stage; scanned/input information

into computer on products to be shipped; hand-cleaned product, some

assembly/disassembly of products; House cleaning

ALL QUALITY LABOR, INC. (Temp Agency) 10040 N. 43rd Ave. Ste. 2A Glendale,

AZ 85302

July 7th 2010-July 17th 2010

. Packer: manned machine as it made and dispensed plastic components; did

quality check, packed them in boxes specified amount; signed and date

labels; set on boxes and palletized to be shipped

Corporate Job Bank (Temp Agency) 1955 E. Broadway Rd. Tempe, AZ; 7/2-4/10;

9/4/10

. Customer Support ($9.00/hr): Worked holidays "4th" and Labor Day

Informed/directed motorists at Sky Harbor Airport on parking, about

prices, issued ticket for parking, informed shuttle service

ADECCO (Temp Agency) 777 E. Missouri Ste. 220; Phoenix, AZ 85014; Mar.

5th, 2010-Mar. 14th 2010

Position: Warehouse Worker ($10.00/hr)

. Receiving Area- unpacked and numerically enter serial numbers, and

scanned bar codes of DVRs into computer; stacked DVRs on carts and

systematically staged

. Shipping Area- packed DVRs methodically; some scanning; palletized, and

shrink wrapped

. Testing Area- assisted co-workers in a connecting-network of computers to

DVRs, to scanned and input information on DVRs for receiving power or

not; purging, and/or down-loading information into DVRs;

AMAZON.COM 6835 W. Buckeye Rd. Phoenix, AZ Nov.5th- 2007-Dec.,

6th 2008

SHIPPING DEPARTMENT Position: Associate ($13.10/hr)

. Diverter- Diverted boxes labeled: UPS, FedEx, USPS, DHL, etc., on

to the specified conveyor belts, to be shipped; Did quality control;

Trained co-workers on how to divert

. Dock worker- palletized boxes, used shrink wrap to secure; loaded

trucks with boxes

. Line worker- Used tape machine on boxes, used and loaded label

machine: label machine scans bar code labels on boxes and then stamps

labels for shipping such as: UPS Express, LA, Canada, etc., Used portable

hand scanner for computer kick-outs

. Packing- Used computer, scanner, tape machine and printer;

scanned: books, dvds, cds etc., computer logged information; then packed

items into box, used plastic bubbles for protection, put in (p-slips),

meaning customer's purchase list, sealed box with tape, put label on box,

and placed on conveyor belt for shipping

. Rebin*- Used computer, scanner and rebin cart; scanned: work

station, tote, and rebin cart; scanned items, computer logged information;

then put items in specified bends and merged items specified by computer;

light problem solving; and placed p-slips in rebin

. Inbound*- Used portable hand scanner, my employee badge and

totes; programmed scanner, scanned my badge, totes, items and bends to show

where they are stocked

**Awards- Received an Award for Good Quality**

SANMINA-SCI (Processing Circuit Boards) Phoenix, AZ 85040 Oct.

30th 2005-Aug. 4th 2007

PRODUCTION ($11.14/hr)

. Screen Stretcher-Applied mesh to metal frame and used tension

meter to specified degree of tension

. Screening-Read and wrote information from traveler on jobs;

checked inventory for jobs done, ordered jobs from Artworks department,

artwork to screen, set in exposure and programmed machine; recorded all job

information; set screen in developer and activated; set screen in oven to

dry; put all jobs in inventory

. Screen Washer-Washed screens with acid solution chemicals; put

in reclaiming machine (pressure washer set at 1500 psi); rinse with water;

tension screen with wrench; applied procap (film lamination) to screen, set

in oven to dry

. Serialize-Circuit boards are to be stamped with serial numbers in

designated areas with a number-stamping device and ink applied

. Trainer-Trained co-workers on the jobs that I had learned

STAFFMARK (Temp Agency) Tempe, AZ 85281 Sept.

7th 2004-Oct. 30th 2005

PRODUCTION ($10.00/hr.)

. Screen Stretcher-Worked using various mesh and frames and tension

meter

. Screening-Read / wrote information; took inventory; machines:

exposure and developer and oven; recorded all job information

. Screen Washer-Used acid chemicals solution to wash screens;

machine: pressure washer for cleaning; and tension screens; put film on

screens, set in oven

. Serialize -Circuit boards are to be number-stamped

. Trainer-Trained co-workers on jobs learned

TRICOR (Courier and Cargo Services) Phoenix, AZ 85040 June

1st 2000-Apr.1st 2004

COURIER

. Drove cargo van and /or 26 ft. straight/box truck: auto or 5

speed stick shift, to various locations in the valley: delivering and

picking up shipment, loads weighing several hundred pounds to over a

thousand; experience in loading

. Delivered and picked up shipments from customers brought

shipments back to warehouse for: sorting; manifesting; and / or for

weighing; then bagged and tagged set for shipment out or to be delivered to

airport

. Trained co-workers on the routes that I learned

PATRICK INDUSTRIES (Warehouse) Phoenix, AZ 85043 Nov., 1998 - Mar.,

2001

MACHINE OPERATOR/FEEDER

. Stationed at front-end of production line, operated machine-lift;

fed 1-ton units of cut sheet rock into production line to be laminated with

wall paper for manufactured homes

. Trained co-workers on operation of machinery and methods of job

. **Nominated by Line Supervisor for Employee of the Month**

My addendum

Salutations

From: Donsol Mitchell

Subject/Experience: Delivery Driver -AZ Drivers License; Expires: 2026

I would like to have the privilege and opportunity to work for an

established company in the position of a Warehouse Worker:

I have worked as a team player or solo as a (Courier) and warehouseman and

in the warehouse environment collectively about 5 years:

. Drove cargo van / 26000lbs straight truck on City Streets/Highways;

dry or wet pavement; dry / weight/loads 100s-1000s of lbs, w/100-

200lbs carts w/paper material in them or bagged

. Professional and Friendly Customer Service to Clients

. PPE: Proper Protective Equipment

. Safety: Surrounding, Co-Workers, Equipment

. SOP: Standard Operating Procedures

. Physical aspects

. Palletizing: height/width and use of pallet jack

. [Loading]/Unloading: 1st delivery loads last / last delivery 1st

. Forklift (propane)

. Battery Electric Walkie

. Staging

. Portable hand scanner

. Count shipment in/out

. Weighed, Tagged, Bagged / Boxed Out-Going Shipment

. Shrink Wrap Machine (operation) or Shrink Wrap Manually

. Desk Top Computer

. Trainer: on all jobs learned

. House Keeping

I would like very much to work, I don't mind working overtime, and if you

need me to work six days a week I can do that as well. When you see my

cover letter and resume, please take all things into consideration, if I

do qualify for any openings at your company, would you please call and let

me know.

Sincerely,

Donsol Mitchell

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