Customer Service Manager
Resume:
Kelly Breier
**** ***** ** *******, ** ***** 678-***-**** 770-***-****
*****.******@*****.***
E X EC U T I V E/A D M I N I S T RA T I V E ASS ISTA N T
Administrative support professional offering versatile office management
s kills and proficiency in Microsoft Office programs. Strong planner and
p roblem solver who readily adapts to change, works independently and
exceeds expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
Skills
Office Organization & Administration Database Administration
I nventory Control Systems
Superior Customer Service Skill Report & Document Preparation
E xpense Reduction
Human Resource Management Records Management
Cash Handling
Education
Clayton State University, Morrow, GA
(05/2009 – Continuing)
Dental Hygiene
Javelin Technical Training Center, Morrow, GA
(03/2007 – 09/2007)
Medical Office Expert
Certified Insurance & Coding Specialist
Experience
11/2009 – 09/2010
Shorty’s Emission Center
McDonough, GA
F ront Office Manager/Service Cashier
Process payments for work completed or purchase of parts requests, proper
reconciliation of repair orders and parts invoices, and the collection of money
f rom Parts and Service transactions in the dealership
• Inspect every service repair order and/or parts invoice for proper
completion and accuracy
• Update the customer's service history file according to the procedures
specific to the department's service history system
• Calculate the customer's bill using the dealership's computer system
• Receive cash, checks and credit card payments from customers and record
t he amount received on the repair order and/or counter t icket
• Ascertain and record totals of counter t ickets and repair orders and verify
against all cash, checks and credit card payments on hand at end of shift
• Prepare bank deposits by compiling data from cashiers, verifying and
balancing receipts, and sending cash,
checks or other forms of payment to banks
• Coordinate collection and preparation of personnel records, such as time
and attendance records, terminations, new hires and t ransfers
• Process invoices from vendors; process vendor payments
04/2009 – 08/2010
Javelin Technical Training Center
Morrow, GA
Executive Assistant/Admissions Assistant
Greet students and answer telephone with a professional manner. Abil ity to
a nswer general and specific questions regarding the College admissions,
f inancial aid and registration procedures, course offerings, fees, office hours,
d irections to the College and special activities. Assist in the operations of the
S tudent Services office
• Provide information about admissions/registration procedures to walk-ins
• Data enter admissions applications, update student data files, and set
o rientation appointments
• Enters student data in admissions t racking system
• Prepare admission files for all applicants. Communicate status of
applications and t ransfer files to appropriate department
• Responsible for scheduling all appointments/interviews for the Admissions
department upon unavailabili ty of staff
• Responsible for online admissions inquires assigned to the Director of
A dmissions
• Responsible for t raining of part time and temporary staff on application
entry
• Prepare purchase orders and expense reports
• Prepare bank deposits by compiling data from cashiers, verifying and
balancing receipts, and sending cash, checks, or other forms of payment to
banks
• Transfer details from separate journals to general ledgers and/or data
p rocessing sheets
11/2003 – 03/2007
Mark-Kat Contracting
Fayetteville, GA
Office Manager
Provide high-level administrative support by conducting research, preparing
statistical reports, handling information requests, and performing clerical
f unctions such as preparing correspondence, receiving visitors, arranging
conference calls, and scheduling meetings. May also train and supervise lower-
level clerical staff
• Prepare invoices, reports, memos, letters, financial statements and other
documents, using word processing, spreadsheet, database, and/or
p resentation software
• Open, sort, and distribute incoming correspondence, including faxes and
• File and retrieve corporate documents, records, and reports
• Perform general office duties such as ordering supplies, maintaining
records management systems, and performing basic bookkeeping work
• Performing day-to-day administrative tasks such as maintaining
i nformation files and processing paperwork
• Provide orientation for new employees
Contact this candidate