Human Resources Insurance Agent

LYNDA DUKE

***** ** *** ******

Vancouver, WA ***84

360-***-**** *******@******.***

PROFESSIONAL SUMMARY

o Extensive HR generalist experience combined with the ability to

independently multi-task and prioritize work loads, learn new systems

and organizations quickly and competently.

o Excellent interpersonal and communication skills to interact

effectively with a diverse population both internal and external

customers while maintaining a high level of confidentiality.

o Self directed, cooperative, team-oriented with the ability to

recommend process improvements and lead projects.

o Ability to partner and collaborate with a team, influence and make

sound judgment calls,

o Ability to be flexible and quickly adapt to changing business needs

and processes.

Strong working knowledge and the ability to work effectively in

various Microsoft Office applications, HRIS, and recruiting systems.

Ability to adapt quickly to system changes, updates and new software

programs.

o Full cycle recruiting process and procedures from opening staff

requisitions to orienting new employees; involves sourcing and

recruiting qualified candidates, screening resumes and interviewing,

reference checking, maintaining updates in applicant tracking

database, preparing offer letters /packets and processing paperwork to

close-out the recruiting cycle.

o General knowledge of accounting and payroll application and

principles.

PROFESSIONAL HISTORY

Auditor: LaQuinta Inn 5/09 - current

Front desk employee relations, processing nightly charges, auditing.

Tax Professional: HR Block 10/09 - 4/10

Preparing taxes for individuals.

Contract Positions

Human Resources Analyst: Metro Regional 2008- 2009: HR Generalist and

Recruiter

o Maintaining the department's calendars- scheduling meetings and

conference rooms. Coordinate training classes, attendees list and

materials.

o Maintain and monitor HR expenditures, process p-cards, invoices and

contracts.

o Maintain and update content of the company intranet web site.

o Assist with HR and Payroll data entry and create and maintain

personnel and recruitment files. Benefits and processing FMLA

paperwork.

o Monitor spreadsheet and send out notices for probation reviews.

o Processing of employment claims and quarterly reporting.

HR Generalist US Barge/Vigor 2007- 2008

o Performed all HR Generalist duty-Emphasis on recruiting.

o Provided managers and employees with information and interpretations

of the organization's HR policies, procedures and guidelines.

o Conducted full range recruitment and placement process, created and

maintained files, drafting and composing letters, spreadsheets and

reports, and processed new employee documents.

o Partnered with management to troubleshoot and investigate employee

relations concerns within a union environment and other exempt level

related duties.

Executive Recruiter: 2003- 2007 Contract positions through various

companies.

o Consulting and collaborating with Hiring Managers to determine

recruitment needs and implementing proactive measures to ensure future

hiring goals were met.

o Identified, sourced and developed new business.

o Implemented creative sourcing and recruiting strategies to surface top

quality talent and develop a pipeline of high-level talent.

o Developed job descriptions; placing ads/postings on various internet

job boards; developing job fair relationships; developed and maintain

relationships with employment agencies, universities and other

recruitment sources; scheduling appointments and conducting phone

screens; following up with managers on interview outcomes; performing

background credit checks, preparing offer letters; recording monthly

recruitment activity.

Joel Payne & Associates - recruited for construction, pharmacy, IT and

engineers.

Candidates on Demand -recruited for process engineers, project managers, IT

and banking

INTEL Corporation - recruited for SW, hardware and process engineers with

experience in integrated circuits, CAD, unix, board design, verilog coding,

validation, C, C++, TLC, Perl etc.

Meritage Mortgage -recruited for banking personnel and account managers

PacifiCorp - recruited for lineman, call center

Human Resources Manager: Pinkerton Security 2002-2003

o Collaborated with senior management on organizational policy changes

and make recommendations to ensure integrity of the human resources

functions; develop and administer policies relating to all areas of

human resources.

o Provided advisory services for managers and employees concerning

appropriate resolution of employee relations issues; provide guidance

to employees regarding workplace concerns; conduct fair and impartial

investigations, issue findings.

o Conducted entire recruitment effort, maintained accurate & effective

employee files and performed all benefit administration.

Supervising Insurance Agent: American Income Life (2/2001-1/2002)

o Independent Life Insurance Agent specializing in supplemental family

benefits for union employees.

o Enrolled family's in benefits to supplement their union benefits.

o Sold of all Personal Lines Insurance products. Pursuing, closing sales

and retaining the client on renewal.

o Referral follow up. Held State of Washington and Oregon Life Insurance

license.

Human Resources Specialist: TriQuest Puget Plastic- (10/2000-1/2001)

o Hired to facilitate the company through a merger transition.

o Handled all aspects of Human Resources department including:

transferring employees within the two companies.

o Assisted with developing programs and policies, administered

compensation and benefits programs, providing advice, assistance and

follow-up to employees and managers on various employee policies and

issues.

o Coordinated special events planning and other HR programs and projects

to orientate the transitional employees; oversaw and monitored data

entry in HRIS system.

o Monitored and supported clerical recordkeeping functions. Prepared and

maintained company salary structure, job documentation, and job

evaluation systems.

o Provided training to managers and staff on workforce development

topics and regulatory compliance information; assist managers in the

development of individual training plans for staff.

Human Resources Generalist: ConMet Inc. (3/1993-10/2000)

o Collaborate with senior management on organizational policy changes

and make recommendations to ensure integrity of the human resources

functions; develop and administer policies relating to all areas of

human resources; provide day-to-day guidance to line managers and

staff.

o Administer collective bargaining agreements; identify, discuss, and

resolve problems with union representatives, resolution of grievances,

letters of agreement/memos of understanding, and negotiated exits.

o Provided counsel and guidance to employees and advised management on

appropriate resolution of employee on relations issues; workplace

concerns; conduct fair and impartial investigations, issue findings,

and make recommendations

o Provided training to managers and staff on workforce development

topics and regulatory compliance information; assist managers in the

development of individual training plans for staff. Recruitment and

Selection; Employee and Labor relations; Safety Investigation;

Personnel Records Management; Classification and Compensation;

Employee Benefit Administration; FMLA/OFLA tracking, Workers

Compensation and Unemployment compensation claims and participated in

the contesting of benefits.

o Developed our new hire process and orientation training program,

manpower utilization, turnover control, compensation, and performance

evaluations.

o Planned and directed company activities, service recognition and

charity drives- I was top producer for two consecutive years in sales

for Junior Achievement program. I was the key player in recruiting

over 200 union employees.

Education: Clark College & WSU- Vancouver, WA

HR Related Seminars:

Essentials of Human Resources *Leave Laws: FMLA, OFLA, ADA Disability &

Injured Workers *Wage & Hour *HR Certificate Program * Employee Handbook *

Recruitment & Hiring * Personnel Records Management * Policy & Procedures

*Dealing with Difficult People * Supervising Others * Safety Investigation

and Records.

Computer

Proficient in Microsoft Office Applications; Excel, Word, Access, Outlook

Email & Calendar

HRIS -PeopleSoft, Maxhire, Recruitsoft, Sage, CM Tool, Adobe, AS400,

Ceridian, TRIM & more.

Contact this candidate