Training Sales

Theresa Morgan

**** ******, **** * * Houston, TX 77042

Phone: 281-***-****

***********@***.***

Professional Executive with 20+ Years of management experience working in

the staffing and training industry. Responsible for working on a national

level with Multi-branch Corporation in the areas of compliance, training,

business process development and implementation.

Summary of Qualifications

. 20+ years of experience working with multi-million dollar corporation in

developing business processes, change management and training.

. Experience in developing online training and implementation of training

program using in-house LMS system.

. Ability to develop organizational process mapping and training for

instructor led classes.

. Ability to oversee multi-divisional projects from research to completion

and scheduled progress reviews.

. Excellent communication skills while working with staff, internal and

external customers, vendors and senior management of any organization.

. Worked as part of the national sales and support team to prepare and make

presentations to major clients throughout the US in building new sales

revenue.

Employment summary

Corestaff Services

Vice President, Service and Quality 1997 - 2009

Provided national support to our field offices by developing and

implementing business processes, policies, training, client surveys,

scorecards and customized initiatives to ensure compliance with

established federal, industry and client expectations.

Act as liaison between corporate office and field offices for new

projects, change management, adherence to existing and new business

processes.

Direct the successful implementation of major accounts to meet the

required Service Levels as outline in executed contract. Major accounts

included Great West; University of Houston, Air Liquide, Continental

Airlines.

Worked with field personnel in scheduled business reviews to measure

contract compliance and quality of services.

Created and implemented online training courses for internal staff for

policies. Managed database of training activity while helping Human

Resources Department maintain required records of training participation

and completion.

Created and implemented service staff scorecard to measure activity and

success based on identified performance requirements.

Talent Tree Staffing Services

National Director of Training 1993 - 1996

Researched and implemented multi-million dollar multimedia training

program for internal staff and temporary employees.

Worked with all field offices and vendor to set up successful program.

Worked with Human Resources to insure that all employees were meeting

annual training requirement and training records were keep up to date

Real Personnel services

Recruiting Manager 1981 - 1992

Responsible for taking and filling open job orders for clerical and

administrative personnel

Recruiting and testing applicants to fill temporary job opening.

Responsible for billing and invoicing clients

Responsible for weekly payroll for all submitted timesheets

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