Customer Service Data Entry

ANGELA R. CHARLES-SMITH

209-***-**** cell/email: ***********@*****.***

SKILLS:

*MS WORD 6.0, 7.0 *MS OFFICE 98/00/XP *EXCEL

*QUICKBOOKS *10 BY SIGHT *POWERPOINT

*A/P, A/R, PAYROLL *CUSTOMER SERVICE *VANTAGE 6.0, 8.0

*SMARTSHOP *ORCALE 11.i *MEDI-SOFT

*TRANSCRIPTION *PEACHTREE *DATA ENTRY 132spm

PROFESSIONAL EXPERIENCE:

D & H MFG, INC

CUSTOMER SERVICE REP/DATA ENTRY

SEPTEMBER 2008-APRIL 2010

. Daily reports for purchasing and shipping departments monitor and

track past due and current orders for timely delivery

. Create weekly open order reports for scheduled deliveries

. Gathering internal and external information & documentation for

engineering department for new parts being created

. Gathering online purchase orders from Applied Material system X.PC

. Accounting resolutions for expedited purchase orders submit supporting

documentation for the finance department for invoicing

. Data entry of daily bus route report into Vantage system for shipping

same day

. Routine emails for pending, revised, and cancelled orders per buyers

specifications

. Created filing system for new customers

. Prepare and track customer overseas shipments

. Telephone coverage

PSC MFG, INC

ADMINISTRATIVE ASSISTANT/GENERAL MANAGER

JANUARY 2006-MAY 2008

Achievements:

. Promoted to General Manager in a 4 month period

. Heavy customer service with buyers & vendors

. Daily, weekly client reports for schedule of delivery of parts through

open order reports

. Validate and approve all daily mailing and shipments

Data entry of purchase orders in Smart Shop system

. Daily A/P, A/R, Payroll

. Purchasing shop supplies and materials, office supplies

. Routine clerical work filing, data entry (Alpha/Num)

. Supervised shipping & receiving personnel

. Managed owners personal finances

. Customer service

COAST PERSONNEL-SANMINA-SCI

DATA ENTRY CLERK/M3k

MARCH 2006-DECEMBER 2006

. Weekly reports for upper management & in-house managers

. Excel spreadsheets for corporate office

. Daily reports and spreadsheets for buyers

. Data entry of purchase orders, revisions, cancellations in Oracle 11.i

. Oracle 11.i Ecompras system

. Customer service

. Filing

. Switchboard coverage

ADECCO STAFFING-(CONTRACTED TO GOOGLE, INC)

QUALITY CONTROL DATA ENTRY

OCTOBER 2004-MARCH 2006

. Quality Control of Medical Journals

. Audit special material for the internet

. Tracking material for scanning to ensure productive results

. Checked for quality of material scanned

. Provided feedback to scanning operator

. Data entry of ISBN's, Title Pages

. Scanning of books and journals for Internet usage

HOME CARE PROVIDER

JUNE 2003-JANUARY 2004

. Assisted elderly patient with daily needs

. Doctor's appointments

. Cooking, Cleaning

. Distribute medication, physical therapy

. 24 hour care

ALTAS REALTY

DATA ENTRY/LOAN PROCESSOR/PROPERTY MANAGER

OCTOBER 2003-JANUARY 2004

. Routine data entry of loan contracts

. Payroll, A/P, A/R

. Credit reports for the brokers and agents

. Rent collection

. Scheduling maintenance

. Customer service

APPLIED THIN FILM PRODUCTS, INC

QUALITY ASSURANCE INSPECTOR/DICER

FEBRUARY 1999-2001

. Final inspection via microscope

. Cleaning & packaging of circuits

. Probing of resistors to meet quality standards per customer

specifications

. Dicing substrates per customer requirements

. Supervised/Trained new employees

Big Lots

Customer Service/Cashier

January 1992-December 1993

. Cashier

. Stocking of shipments

. Pricing

. Credit/Cash refunds

VETERANS ADMINISTRATION MEDICAL CENTER

CLERK TYPIST GS-3

AUGUST 1987-NOVEMBER 1989

. Patient & Resident intake

. Timekeeper

. Ordering supplies

. Travel Arrangements for Chief of Staff & Residents

. Transcription

. Filing

. Scheduling appointments

. Reimbursement for patient travel

. Customer service

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