Customer Service Manager

Kimberly Green

**** ******** ****** ************, ** 19143 (215)

***-****

Email: **************@*****.***

Objective A challenging position which will utilize my skills, abilities, and past experience

with opportunities for growth and development.

Experience Department of Public Welfare (TWC Program) 2010-2011

File Clerk

Filing, purging of the files and locating cases. Scanning and Imaging clients’

information into the computer systems. Sorting, dating mail for distributions to

different case workers and departments.

University of Pennsylvania 2006-2007

Receptionist/Office Assistant

Interaction with the research study participant in the clinical trial unit’s.

Compensate the participants for study-visit. Answering phone lines. Filling of

records, bank reimbursements, bank reconciliation, travel forms and all

miscellaneous clerical duties.

United Cerebral Palsy 2002-2004

Clients Bookkeeper

Maintained client’s monthly banking reconciliation; prepared client’s monthly

spending check from their funding resources. Verified receipt of monthly

benefits checks either by direct deposit or manual deposit into bank accounts.

A Green Thing, 2000-2003

Billing and Receivable Clerk

Prepared invoices, recorded receipt and followed up on all delinquent accounts.

The West Philadelphia Partnership, 1999-2000

Intake Referral Assistant-Septa Project

Provided assistance to applicants seeking employment. Reviewed forms

ensuring that proper information had been entered. Interviewed and assessed

prospective employees. Submitted weekly reports on the intake processes,

problems that may have occurred, recommendation and referrals.

Commerce Bank, 1997-1998

Customer Service Representative

Ordered supplies, opened new accounts using the bank’s deposit pro and

dimension computer system, handled customer bank accounts, answered multi-

line telephones, and addressed daily bank overdrafts. Assisted clients with banks

loan applications.

Bell & Associates, 1993-1997

Office Manager

Ordered supplies, provided word processing service as needed, answered multi-

line telephones and scheduled appointments for entire sales staff.

West Philadelphia Enterprise Center, Philadelphia, PA 1990-1993

Office Manager\Staff Support Person

Greeting customers and visitors, word processing, phone and providing clerical support

to 50+incubator tenants, and ordering supplies. Also responsible for office supply

budget, receipts and deposits, and scheduling appointment for the executives.

Education Lincoln Technical Institute 2009

Medical Administrative Assistant Diploma

Skills Retail Banking Microsoft Word Customer Service

Office Operations Excel QuickBooks

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