Customer Service Executive Assistant

Rochelle Harrison

********@*****.***

PROFESSIONAL SUMMARY

Rochelle is a highly organized and results oriented executive assistant offering office and project management expertise.

Rochelle is a highly competent team player that works well in a team environment. She is an expert problem solver and decision-

maker who provides acute attention to detail on project oriented tasks.

PROFESSIONAL EXPERIENCE

Dudley Pro Realty, Washington, DC Executive Assistant 01/05-Present

● Manage Vice President’s calendar; schedule and organize complex activities such as meetings and travel arrangements.

● Prepare monthly and quarterly activity reports including targeted benchmark metrics.

● Compose, maintain, and manage correspondence and documentation .

● Conduct research on real estate property, update real estate databases and leasing.

● Assist with project management efforts including attendance of project meetings and generation of meeting minutes.

● Receive and manage service requests for repair /maintenance needs for properties to ensure safe and continuous operation of

buildings.

● Perform accounts payable/billing to include tracking payments on spread sheets.

● Interact with property owners, employees, outside vendors, contractors and visitors.

PricewaterhouseCoopers, McLean, VA Executive Assistant 01/05-01/00

● Administrator to the Director of Marketing and Creative Services.

● Supervise assistant and hire temporaries to maximize staffing productivity.

● Manage departmental workflow to meet client deadlines to ensure timely submission.

● Manage complex daily calendar, which includes supervisor’s appointments, meetings, conference calls and travel schedule.

● Schedule on/off-site meetings and coordinate logistics for conferences to include hotel reservations, room set-up, materials

submission and taking minutes.

● Track department inventory utilizing Excel by maintaining budgets on office supplies, creative supplies and billable time.

● Responsible for drafting correspondence of a generic nature and proofreading the artist’s proof before final submission.

● Provide superior customer service to the client by resolving issues related to the creative or billable time.

EDUCATION

George Mason University

Northern Virginia Community College - A.S., Business Administration

A.S. General Studies

Associated Business Careers

SKILLS: Microsoft Office, Lotus Notes, People Soft, SAP, Photoshop, Publisher, Illustrator

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