Customer Service Sales

CRIS GALICIA

**** * ****** ***

Des Plaines Ill. 60018

847-***-****

EXPERIENCE:

Rose Industrial Elk Grove, Illinois

Shipping/Receiving Clerk Dec. 2005 - June. 2009

? Organize, set-up and ship orders according to time priorities.

? Utilize inventory system, handlift, forklift, scales and computer

labeling system

to complete orders.

? Produced customized computer forms to improve inventory and tracking

process .

? Combine the use of computer and telephone to provide shipping

labels, charges, BOM,

tracking numbers and pick-up calls.

City Food Equipment Chicago, Illinois

Salesman June 2003 - Aug 2005

? Bi-lingual sales and customer service of commercial kitchen

equipment such as meat slicers,

grinders, mixers, blenders, fryers, freezers, refrigerators,

ranges, grills, deli display cases, etc.

? Daily telephone cold calling, repair pickup calls, price quoting

calls to English and Spanish

speaking customers, and information and spec request calls to

equipment manufacturers.

? Dispatch service calls for customers throughout the U.S.A. and

Canada.

? Research equipment catalogs for sales or price quotes and

availability for customers.

Automatic Building Controls Park Ridge, Illinois

Engineer Assistant Feb. 1998 - Oct. 2001

? Utilize Autocad 14 & Autocad 2000, Excel, MS Word, Lotus, Visio 5

and On-line utilities to

assist Engineers, Project Managers, and Field Technicians in the

design of temperature control drawings displaying

electronic controls of all sensors, dampers, valves, schedules,

alarms, and computer front end details for the

automation of HVAC systems.

? Set-up documentation for printing of Submittals and O & M manuals

for customers

? Check standards on drawings and manuals, and maintain data base.

V. A. Smith Co. Wheeling, Illinois

Drafter Designer Aug 1991-June 1996

? Design and draft Architectural, Electrical and HVAC floor plans.

? Construct layouts of Air conditioning Systems for Commercial and

residential buildings displaying the placement, size and capacity

of A.C. units.

? Research Architectural blueprints for the production of A.C. system

and ductwork

drawings including roof plans, office floor plans, elevations and

mechanical details.

? Coordinate with engineers the design and drawing of electrical and

gas utilities

to service A.C. systems.

EDUCATION:

DeVry Institute of Technology Addison, Illinois

Associate of Applied Science in Electronics Degree

Graduated: February 1998

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