Customer Service Insurance
Resume:
Sonia Grover
Cypress, TX *****
713-***-**** *************@*****.***
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SUMMARY
Motivated professional with strong experience in Insurance, Accounting,
Billing and Customer Service. Result oriented accounting professional with
over 19 years of experience in various accounting systems within
governmental entities. Extensive international experience with a
significant understanding of diverse cultural and business practices.
OBJECTIVE
Looking for the greatest opportunity to work as a Business Analyst for a
reputed company.
KEY QUALIFICATIONS
* Accounts Payable & Receivable * Customer Service * Documentation *
Financial Reporting *Analysis of accounting and reporting systems * General
Accounting Tasks* Business Analyst * Claims Examination/Processing *
Employee Supervision/Leadership * Customer/Client Relations* Knowledge and
application of Insurance Industry specific software - CWISS and Genesis
PROFESSIONAL EXPERIENCE
Nautica September 2010-
Present
Customer Service/Billing Associate
Cypress, TX
. Accountable for working with customers, associates and corporate
partners in a timely manner.
. Responsible for inventory control, order processing and cashier
management.
. Handle billing by opening new accounts for customers, ensure accurate
billing by taking into account applicable store discounts and handle
customer inquiries.
. Accountable for smooth daily operations, merchandising and loss
prevention in the store.
. Work professionally to demonstrate excellent leadership skills and a
high level of integrity, enthusiasm. Motivate store management and
associates for total store achievement.
. Demonstrate strong organizational skills and the ability to multi-task
in the fast paced, retail environment.
New India Assurance Company
Jan 2006 - July 2010
Senior Insurance Analyst/Advisor
Accountable for maintaining the Accounts Receivables system with a volume
of over 1,000 checks which generate approximately $1,000,000 in deposits
annually. Over 19 years of strong work experience in general accounting and
business analyst tasks which included but not limited to
. Processing expenses and claims via SAP Time and Expense module.
. Disbursements, issue checks, and balance accounts.
. Producing MIS(monthly Income statements)statements to create yearly
comparison for premium allocated vs. claims paid.
. Interaction with the client on regular basis.
. Preparation and maintenance of the documents and reports using Live
link.
. Performing client data entry and processed claims.
. Coordinating and following-up with the insurance companies for renewal
of policies and payments.
. Explaining and demonstrating the insurance policies to the clients and
handled the enquiries.
. Handling accounts receivables for insurance claims by region to ensure
accurate billing and reconciliation of bills against invoices issued.
. Handling a team of four junior claim accountants to provide guidance
and leadership for day to day activities.
. Consistently recognized and awarded for going above and beyond for
customers.
Insurance Analyst II/Specialist Dec
1999- Jan 2006
. Accountable for overall accounting functions.
. Managed allocation of invoices and categorized transactions.
. Managed all business financial transactions.
. Reviewed and prepared all statements to be paid prior to final
agreement in the Accounts Payable system.
. Accountable for End to end client claims experience results to
increase client satisfaction
. Plan and constantly improve claims experience to develop company's
customers reputation as a best in the market.
. Managed all paper working from the groundwork conversations with the
policy holders and 3rd parties.
. Studied aggressive policy costing strategies for an automobile and the
life insurance.
. Handled the complete accounting cycle, including opening, posting
entries and closing of accounts and preparation of various accounting
reports.
. Introduced work process that increased work productivity and received
appreciation from senior members on the same.
Insurance Analyst I Oct
1994- Dec 1999
. Followed up on claims submitted by customers related to General
Insurance category.
. Reviewed and prepared all statements to be paid prior to final
agreement in the Accounts Payable system.
. Accountable for producing Balanced daily report and batches.
. Accountable for Posting of payments and reconciliation of payments to
customers.
. Responsible for proper distribution of reports to appropriate
departments and managers.
. Entered Receivables cash items in the accounting system.
. Responsible for Resubmission of claims if required.
. Keep record of insurance-policies bought and sold files.
. Verified the address of purchasing customers related to registration
and insurance services.
. Supervised a group of three entry level clerks to train and transition
responsibilities from the previous position.
. Helped to prepare documentation and responses for customer inquiries.
. Performed other duties related to job as assigned.
Customer Service /Billing Clerk May
1990- Oct 1994
. Entry level position directed towards learning the general accounting
and customer service business of the Insurance company. Learnt and
mastered the following skills in this role:
. Business Communication skill to interact with people over the phone.
Provide information via phone and in writing to customer inquiries
regarding billing problems and issues.
. Knowledge of business processes related to clerical procedures.
. Knowledge of General Insurance claims.
. Word processing and data entry skills.
. Ability to gather data, prepare reports and compile information.
. Ability to verify data input and correct errors.
. Typing with minimum speed of 40 wpm.
. Ability to perform basic entry level billing activities.
EDUCATION
. BACHELOR'S DEGREE - Delhi University, Delhi, India
Achieved Bachelor of Commerce with Major in Accounting and Economics
from the Delhi University, India in the year 1992.
. One year Diploma in Computer Software and Application
. Diploma in General Insurance during High School. The diploma included
over all end to end processes of Insurance industry in terms of
Marine, Auto and Life Insurance.
COMPUTER SKILLS
. MS Outlook
. MS Word
. MS Excel
. Outlook Express
. SAP AR/AP ( Front end )
. Knowing Operating Systems: Windows2000, Windows XP and Windows Vista.
. Insurance Industry specific software - CWISS and Genesis
Contact this candidate