Manager Quality Assurance

Robyn S. Haim

*** ****** **** ****, ************, MD 20878

203-***-**** ? **********@***.***

EXPERIENCE 9/09 - 2/11 Bryan Cave, LLP Washington, DC

Executive Assistant/Legal Secretary

Supported a full staff of lawyers by performing administrative duties,

advising on various matters, and assisting with client-related activities

Managed supervisors' calendars, performed timekeeping duties, and edited

invoices

Independently gathered key information and relevant materials to manage

projects and develop presentations

Regularly scanned, copied, faxed, notarized and prepared documents using

Microsoft Office programs

Anticipated clients' needs by providing appropriate documents and advising on

firm processes

Arranged travel to relevant meetings and conferences

Communicated with the Courts to continually educate supervisors on all new

and pertinent information

Responded to clients' needs on a daily basis and acted as a gatekeeper with

incoming visitors and calls

1/07 - 7/09 Lewis, Rice & Fingersh, LC St. Louis, MO

Executive Assistant/Legal Secretary

Supported two partners and an associate and successfully increased efficiency

of their practice by identifying needs for new processes, procedures, etc.

and incorporate into annual plans

Trained administrative staff

Prepared and edited corporate, estate planning, and tax documents and

coordinated the execution of these documents

Independently managed projects from start to finish in order to compile

information for clients and staff

Interacted with clients on various projects and billing issues pertaining to

budgets and assembled expense reports

Coordinated all travel arrangements, tracked packages, and managed calendars

and correspondence

Attended software training programs and implemented tools to better manage

daily workload

Worked with the accounting department to properly administer checks to

various entities Developed methods to automate administrative functions while

considering the interrelationships of documents and multiple uses of data

6/06-12/06 Sutherland Asbill & Brennan LLP New York, NY

Executive Assistant/Legal Secretary

Supported lawyers and paralegals through a variety of administrative,

editorial, and process improvement tasks

Formulated organizational strategies to better organize and effectively

manage business practices

Interacted with clients on various project matters

Formulated client billing, related budget information, and compiled expense

reports

Proofread real estate and financial treatises and assisted in the production

of client documents for a government application

Arranged travel logistics as needed

Advised on the selection of my replacement and trained the selected candidate

1/06-4/06 MxEnergy Holdings, Inc. Stamford, CT

Contract Manager

Assisted the General Counsel and the Quality Assurance Manager on a variety

of contracts, reporting, litigation activities, and appropriately handled

confidential documents

Prepared applications and application renewals for energy suppliers and

marketers

Directed the marketing and advertising departments in the compilation of

documents for responses to Attorney General requests

Prepared annual reports to the Public Utility Commission

Interfaced with outside counsel regarding litigation and communicated with

the Public Utility Commissions

9/2003 - 9/2005 Day, Berry & Howard, LLP Stamford, CT

Estate Planning Document Management Group, Project Assistant

Managed documents and revised and expanded upon procedural guidelines for

conforming process

Trained new employees on the conforming process

Reviewed documents for proper execution, revocation, and etc.

Prepared estate planning binders for clients, financial advisors, and records

Researched and prepared bills for clients based upon fee estimates and client

budgets, billable hours, and previous billing

5/2001 - 9/2003 Heidell, Pittoni, Murphy & Bach, LLP Stamford, CT

Branch Office Manager/Litigation Paralegal/Legal Secretary

Served in a variety of office management, paralegal and administrative roles

in support of ten attorneys

Cut firm costs, including saving over 50% on copying charges, and reduced

supply expenditures by negotiating with vendors

Responsible for facilities management including ordering supplies, office

security, and property management

Managed the modification of the new office space with attention to

space/logistics with the interior designer

Managed and organized over 160 case files and researched case law on

LexisNexis.com

Processed and requested authorizations for medical, insurance, school, tax,

and employment records

Provided technical support for computers and video conference equipment

Administered testing for secretarial candidates and hired and trained new

secretary

Presented oral and written information clearly and concisely to senior

leadership

SKILLS DC, MD and VA Notary; significant knowledge of office automation systems;

Microsoft Office (PowerPoint, Word, Excel, Outlook); PDF Docs; Hummingbird

Document Management System; Interaction; Softwise; Elite Webview; FTP WinPro;

Gentrack; Safari; CMS; iManage; Citrix; GroupWise; DOCS Open; Word Perfect;

DTE; Acrobat Reader; Adobe Reader; Digital Sender (pdf); Ringtail; Time

Matters; ABMS Medical Specialists Plus; Metz Phones; Intel Team Station (and

other Video Conference Equipment); Visual Basic; Lexis-Nexis; legal

researching skills; and proficiency in typing; Dictaphone; switchboard and

internet.

EDUCATION Litigation Paralegal Certificate, University of Connecticut, Stamford, 2001

Bachelor of Arts, History Major, University of Connecticut, Storrs, 2000

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