Customer Service Project Manager
Resume:
Phone 858-***-**** . E-mail *.****@***.***
Maria Teresa Ossa
career summary
Dedicated and successful Executive Assistant with expertise in
supporting senior level executives. Professional with over 20
years experience in serving clients within telecommunications,
alternative energy, financial and hospital settings - wind energy
company, district office, financial services, admitting, PBX,
emergency and urgent care. Flexible and adaptable performer, able
to handle multiple projects simultaneously and thrive in a
fast-paced environment. Highly effective in verbal and written
communication. Fluent in both English and Spanish. Possess
exceptional customer service, sales and retention skills.
Accounting
Confidential communication
Document management
Event and meeting planning
Project management
Staff recruiting
Translating skills
Work experience
QUALCOMM, INC. - San Diego, CA
November 2010-February 2011
Senior Secretary - Temporary
Supported Vice President of Sales, Qualcomm Internet Services
(QIS), Senior Director of Sales, Senior Director of Business
Development and the North America sales team.
Managed schedules and executive calendar, day-to-day operational
needs.
Tracked and submitted expenses for executives and some second level
personnel.
Arranged complex travel plans and itineraries, both domestic and
international travel arrangements for client meetings and
conferences.
Organized conference calls, meetings and special events.
FIRST WIND - San Diego, CA
August 2008-December 2009
Executive Assistant
Supported Senior Vice President of Construction, Vice President of
Engineering, Senior Project Manager - West and second level
personnel.
Managed schedules and executive calendar, day-to-day operational
needs.
Tracked and submitted expenses for executives and some second level
personnel. Reviewed and approved expenses.
Administered requisitions and purchase orders using Paramount
online software program.
Arranged complex travel plans and itineraries, both domestic and
international travel arrangements, including passport replacement
and traveled to Los Angeles to obtain business visas at Consul
General.
Planned logistics of office relocation - purged, packed, unpacked
and set up of office services, reconnection and readiness in new
suite.
Contributed to the development of the Facilities Operations
Handbook which details policies, procedures and guidelines
governing San Diego office operations.
Managed document using SharePoint intranet.
Performed diverse, advanced and confidential administrative support
functions including composing, signing and releasing
correspondence.
Relieved management of administrative details; created ad hoc
reports, memos, gathered, compiled and reported information
relevant to/for department.
Planned and coordinated western region events including quarterly
meetings, summer event, holiday party and miscellaneous meetings as
needed. Worked within prescribed budgets to control costs.
Facilitated freight forwarding, in addition to standard office
communication.
Conducted college recruiting for Engineering and Construction
departments.
Assisted in preparing documents for Treasury Grant proposal and
ensuring timely receipt and review prior to submittal.
BANK OF AMERICA - Escondido, CA
April 2006-August 2008
Administrative Assistant III
Supported Consumer Market Executive and two Consumer Market
Managers that oversaw forty four banking centers.
Performed diverse, advanced and confidential administrative support
functions including composing, signing and releasing
correspondence.
Relieved management of administrative details; created ad hoc
reports, memos, gathered, compiled and reported information
relevant to/for department.
Managed a number of different and often conflicting objectives,
projects or activities concurrently.
Coordinated meetings; made arrangements for conferences, travel and
events.
Carried out special projects and assignments as requested.
Communicated with executives and line management to gather or
convey relevant information.
Maintained adherence to banking compliance guidelines, new
corporate policies, procedures and applications.
Involved in high-level client contact and privy to sensitive
information, use considerable tact, diplomacy and judgment.
Processed personnel updates and changes; including salary,
evaluations, counseling and termination.
Advanced administrative and analytical skills.
Responsible for maintenance of office equipment and supplies.
Reviewed and approved expenses, ensuring corporate policy.
Screened incoming calls, correspondence and visitors and determined
priority.
TENET CORPORATION
June 1989-April 2006
Alvarado Hospital Medical Center - San Diego, CA
(November 2003-April 2006)
Doctors Medical Center - San Pablo & Pinole
(June 1989 - November 2003)
Financial Counselor, Admissions Coordinator
Coordinated patient admission process including registration and
insurance verification, ensuring accurate information for billing
purposes while maintaining excellent customer service.
Acted as translator for CEO on Spanish-speaking television
interview, enabling hospital leadership to fulfill their public
relations campaign.
Translated for patients and staff within the hospital setting.
Evaluated individual financial need, secure deposits and made
financial arrangements.
Interim responsibility for an additional position while providing
consistent and reliable quality service to patients, physicians and
ancillary staff.
Operated Switchboard, answered 75 incoming lines, paged overhead
and monitored Code Blue line.
Worked in Emergency Room, Urgent Care, Admissions, Outpatient
Registration - Physical, Occupational, Speech and Hearing
Therapies, and Bariatric Clinic.
Utilized Perot Systems computer applications and multiline phone.
software/computer skills
Highly proficient in MS Office, Outlook, Word, Excel, PowerPoint
and SharePoint. Thorough knowledge of a variety of software
programs including Concur, Paramount and ExpensAbles.
Contact this candidate