Customer Service Medical

KIMBERY LAMB

SHARON SALAVARIA

*

Page of *

Professional Experience Continued

*** **** **** ****** • • ********@*****.*** •

C hicago, I llinois 60615 773-***-****

SU M MARY O F QUAL I F ICAT IO NS

Administrative support professional experienced working in fast paced environments requiring strong

organizational and interpersonal skills. Trustworthy, ethical and discreet, commit ted to delivering

exceptional customer service. Detail-oriented and resourceful in completing all job duties; able to multi-task

effectively. Capabilities include:

Proficient in front desk Assemble charts for new Experienced in resolving

office management for patients, including and directing complaints

l arge medical facilities or obtaining all previous and issues from customers.

business offices. r ecords and test.

P ROFESSIONAL EXPER IENCE

Nea r North Health Service Corporation Chicago, I L J anua ry 2006 –

September 2010

Patient Services Representative

Managed a medical front desk in areas of manual and computerized scheduling, billing, and

medical/insurance records management

Maintained open lines of communication between patients, physician, staff, and laboratory

personnel

Scheduled patients' medical screenings and following up to obtain results

Assisted patients with KidCare and MPE insurance applications

Advocate Health Ca re Calumet City, I L

Februa ry 2002 – September 2002

Health I nformation Assistant

Answered incoming calls and routing them appropriately

Updated patient records in practice database

Fai rview South Hospital Edina, M N

August 2000 – M a rch 2001

Health I nformation Assistant

Responsible for pulling and filing medical charts

Routed patient information based on doctors or practice specification

United Hospital Hennepin County, M N

November 1999 – August 2000

Health I nformation Assistant, Hennepin

Responsible for pulling and filing medical charts

Routed Incoming call and performed data entry duties

ED UCAT IO N

2003 Eastland-Fairfield Career & Technical School, Columbus, OH

Certificate Program

1991 St. Paul Central High School, St, Paul, M N

H igh School Diploma

SK I L LS

• • • •

Centricity Electronic Healthpro XL Practice Microsoft Word Medical

Medical Records M anagement Software Record Filing

System

• • • •

Typing/Data Ent ry Operation of general Multi-line Medical

office equipment phone systems B illing

K nowledge

Contact this candidate