Customer Service Administrative Assistant
Resume:
Lisa White
**** **** ****** **** **** #*** . Irving, TX 75038
**********@***.***
Professional Objective: 10+ years of administrative experience supporting
multiple departments and
senior executives. Excellent
interpersonal skills, dynamic can-do attitude,
and career-oriented mindset
will benefit a leading edge, progressive company.
Professional Experience:
Macy's Department Stores - Irving, Texas
10/07 - Present
Retail Associate, Various Departments
. Customer reception; perform all POS functions.
. Resolve customer issues that may arise on sales
floor.
. Product knowledge, training, and exceptional sales
techniques.
PCI Health Training Center - Dallas,
Texas
9/00 - 12/10
Administrative Assistant - Business Office
. Manage administrative requests such as requisition of
office supplies, faxing, copying and filing.
. Compose and edit written material under direction of
the management.
. Provide information and assistance to other
employees.
. Reception and guest services fill-in as needed.
. Maintain and update student demographics in database.
. Organize and verify variety of confidential files,
documents, and student information.
. Compliance with Family Education Rights and Privacy
Act (FERPA), to ensure the confidentiality of student
records.
. Prepare, manage and maintain accurate daily
attendance records.
. Responsible for accounts receivable related
administrative functions, including printing and
mailing statements, reviewing account histories with
students, and resolving questions or disputes.
. Accept student payments and follow established
procedures for processing receipts, cash, and credit
card transactions.
. Process enrollment verifications and transcript
requests from students, educational institutions,
employment agencies, and other third party inquiries.
. Expedite and initiate academic holds on records for
non-payment.
. Stafford Loan counseling and processing in individual
and group sessions.
Education: Bronx Community College -- Bronx, NY
Associates of Applied Science - Data Processing
Academic Excellence: Dean's List for six consecutive
semesters
Related Skills: Self-starter with strong multi-tasking
skills; technical proficiency in software
applications including
Microsoft Office Suite; proficient application of
standard
procedures, techniques, and
equipment related to job duties; establish and meet
goals
and objectives; work
independently but thrive in team-oriented settings;
ability to
provide excellent
customer service to the general public; dynamic
service-oriented work
ethic.
Contact this candidate