Customer Service Administrative Assistant
Resume:
Joyce "Raquel" Marquez-Oliveri
San Jose, CA 95122
***- ***-**** **************@*****.***
Objective: Seeking a position that will fully utilize my office
productivity, personal customer service skills, work experience and my
eagerness to increase the efficiencies and overall job performance of any
position I undertake.
Professional Experience:
Team San Jose ~ San Jose, CA July 2009 to Present
Registration/Admin/Receptionist/Will Call
Part time as needed for Conventions held at the San Jose Convention Center.
Position changes as to the services needed:
. Registration
o Different data entry program provided customer to print out
badges, collect payment, provide program information
. Administration / Receptionist
o Answer phones, faxes, questions, meet and greet and any odd
tasks as needed
. Will Call
o Print, alphabetize and hand out will call tickets before
performance. Provide customer assistance as needed.
Synopsys, Inc. Mountain View, CA 1998 to 2007
Administrative Assistant to VP of Engineering
Administrative Assistant to one of the VP's of Engineering and his entire
group. Valued to my manager and group not only professionally but
personally. With the VP being my top priority, I also managed the group
including approximately 10 directors, 24 managers and about 150 engineers.
Employees located within the office and others around and outside the
country.
Daily routine but not short of:
. Maintained employee's calendars
. Meeting preparation
. Arranging luncheons/catering services
. Incoming and outgoing contact calls
. Company administrations: new hires, major/minor office supplies,
technical support, expense reports, payroll, visas, etc
. Travel Arrangements: Employees, customers, other company sites and
some personal. Air, hotel, car and area information. Making myself
available anytime incase of changes or urgencies.
. Coordinated major and minor offsite meetings, conferences and bonus
excursions including all travel.
. Maintained a continuous strong communication and coordination with
several other admin within all company divisions and sites. Providing
support for those not available, on vacation or on leave.
. Available anytime for my team through personal cell phone and email
when needed.
Always dependable to work beyond my job description. Provided concierge
type assistance to our visitors and guests. Provided a hostess role when at
off sites, conferences and bonus excursions for employees and their
families. Major off sites consisted of complete planning starting with
choosing the destination to the hotel/resort to multiple meetings to
catering to entertainment, etc. Each function also required maintaining
travel all itineraries from start to finish. Attendance would range from 20
to 300 employees and guests in and outside the country. Creating and
completing these functions were my greatest achievements. While working
with a large diverse group, I learned to apply a personal consideration to
different personalities to help maintain a pleasant work place. Using a
personal dedication to customer service, compromise and commitment can be
highest qualities to a well working environment.
Source Services Sunnyvale, CA
1995 - 1997
Office Manager / Recruiting Assistant
Operated within the human resources and provided customer service to
employees. Assisted with manager's calendars, meetings, travel, AP, AR,
payroll and all major and minor office purchases. Processed applications,
maintained files, counseled employees, advised managers regarding
recruiting needs and employee issues. Attended a new system program course
to train our own employees. Conducted candidate orientations for placement.
Coordinated an employee discount and promotions program.
Computer Skills:
Microsoft Office 07, XP Professional, Word, Excel, Access, PowerPoint,
Outlook, Adobe Acrobat, Filemaker Pro, and certificates of completion from
Synopsys Excelling as an Admin Assistant and Emergency Response Team
training courses taken over the years.
Education:
Excelling as an Administrative Assistant - Synopsys 1989 - 2007
San Jose City College - San Jose, CA 1993
Milpitas High School Milpitas, CA 1992
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