Sales Customer Service

Donna Martin

**** **** **** ***. #***, Las Vegas NV, 89118

760-***-**** ******.*******@*****.***

Obtain an administrative position with a leading organization,

Objective

leveraging my initiative and strengths in teamwork, communication, and

customer relations.

University of Nevada Las Vegas, Las Vegas May 2009

Education Bachelor of Science, Business Administration

Major: Finance

Personal Banker, Wells Fargo Bank, Las Vegas, NV August 2009 –

Experience

Current

Manage customer portfolios and service relationships

•

Cross-sell products and services; utilize educational sales approach

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Maintain sales relationships with partner companies

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Use profile analysis tools and methods to maximize sales

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Build customer base via outbound sales calls and referral prospecting

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Multiple acknowledgements for exceptional customer service,

•

including highest phone survey ratings and customer letters

Achieving highest level of sales performance every quarter

•

Server, Dos Caminos, Las Vegas, NV July 2008 - November 2009

Server, Claim Jumper, Henderson, NV December 2003 - December 2006

Leveraged these customer-facing positions to build presentation and

•

communication skills

Consistently recognized for exceptional customer satisfaction

•

Demonstrated ability to interact with a wide variety of personalities in

•

building a large repeat clientele.

Learned the importance of accuracy and a service-first mentality

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Order Processor, Color Tile, San Marcos, CA July 2000 - January 2001

• Prioritized, checked, and facilitated customer orders

• Focused on quality assurance and attention to detail

Proficient in Microsoft Office (Word, Excel, and Power Point) on both PC and

Skills and

MAC

Intangibles Familiar with QuickBooks and accounting principles

Notary Public

High-energy, self-motivated, detail oriented

Contact this candidate