Testing Test
Resume:
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OBJECTIVE
To obtain a Software Quality Assurance Analyst position in a profound
organization, this would provide me with a platform to portray the best of
my abilities.
SUMMARY
. Software Quality Assurance Analyst with 7+ years of experience in the
field of IT with focus on QA and testing of Web Based and Client-Server
applications.
. Strong knowledge of all the phases of Software Development Life Cycle
(SDLC).
. Strong working knowledge of Software testing - Functional, Integration,
Performance and Quality Metrics.
. Expertise in defining Testing Methodologies, Designing Test Plans and
Test Cases, Verifying and Validating Web-Based and Client-Server
applications.
. Professional expertise in Manual Testing, Functional Testing,
Performance Testing, End to End Testing, Adhoc Testing, Integration
Testing, Database Testing, System Testing, Regression Testing, Black Box
Testing and Smoke Testing.
. Working knowledge of Automation tools with expertise in QTP, WinRunner,
Load Runner and soapUI Pro.
. Professional expertise in performing Manual and Automated Regression
Testing.
. Expertise in performing Performance, Stress, Capacity and Volume Testing
using LoadRunner.
. Strong expertise in Design, Development and Implementation of Test
Automation Framework using QTP.
. Experience in heavy scripting VB Script and Descriptive Programming in
QTP.
. Proficient in concepts of Test Life Cycle - from test planning to defect
tracking.
. Profound in automating the manual testing processes, using automation
testing tools.
. Professional expertise in working on Agile, Waterfall and Scrum
Methodologies.
. Profound working knowledge in defect management and tracking tools like
Quality Center, Visual Intercept, Test Director, BugZilla and JIRA.
. Good experience in preparation of test bed, Installation testing,
Replication of problems & Generation of bug report
. Experience in using VuGen component for generating virtual user scripts
and scenarios to simulate them across the application.
. Expertise in extensive Web Services Testing using soapUI Pro and
LoadRunner.
. Expertise in Load and Stress Testing, Tuning and Analysis using
LoadRunner.
. Worked primarily in the domains of Financial, Healthcare, Telecom,
ECommerce and Insurance.
. Experienced in planning, designing, developing and deploying testing
strategies for Web based and Client server Applications on Windows and
UNIX platform.
. Expertise in developing and maintaining Test Scripts, analyzing bugs and
interacting with development team in fixing the defects.
Technical Skills
Testing Tools: Quick Test Pro 10.0, WinRunner 9.2, LoadRunner
9.5, soapUI 3.0
Defect Tracking Tools: Quality Center 10.0, JIRA 4.0, BugZilla
Business Management Tools Business Process Testing 9.2
Operating Systems: Windows XP/NT/ME/9x, UNIX and DOS
Programming Languages: Java, C, C++, .NET, VB Script, SQL
Web Technologies: HTML, XML
Protocols: HTTP, IP, FIX 4.0
Version Managers: ClearCase 6.0, Visual SourceSafe
Databases: Oracle 9i, SQL Server 2005/08, DB2, MS Access
Application Servers: Windows Server 2003/08, Web Logic 10.0, Tomcat
6x
Reporting Tools: Crystal Reports, Data Reports
Documentation Tools: MS Office Suite, MS Project
CERTIFICATIONS
. Certified Second Level Tester by International Software Testing
Qualifications Board (ISTQB)
. Certified Quick Test Pro 9.0 Product Specialist by Mercury
. Certified Quality Center 9.5 Specialist by Hewlett-Packard (HP)
Professional Experience
The Texas Department of Assistive & Rehabilitative Services [DARS], Austin,
TX
ReHab Works Sep 10 -
Present
Senior QA Analyst
The Texas Department of Assistive and Rehabilitative Services is Texas
state agency that is part of Texas Health and Human Services Commission. It
works with Texans with disabilities and developmental delays to improve the
quality of their lives and to enable their full participation in society.
ReHab is an enterprise web based application which uses network logon to
check the permissions to access rehab works. Based on your functional job
title, you may update specific pages or windows. It uses multiple phases to
track case movement which are used in each program, beginning with 00 and
ending with 34. Phase 99 is used for Initial Contact without case
assignment. The phases help to manage the case and show what services have
been provided to each consumer. A case moves from one phase to another when
specific steps are completed.
Responsibilities:
. Analyzed business and system requirements to develop detailed test plans.
. Involved in writing detailed test plans and test cases to verify
functionality and adherence to business requirements.
. Implemented Agile (Scrum) methodology approach.
. Involved in both Manual and Automated testing.
. Established Traceability between the Requirements and the Tests in
Traceability Matrix using Quality Center.
. Analyzed Test Conditions and developed Manual Test Scripts for new
Functionalities in QTP.
. Performed sophisticated Black Box Testing on the application.
. Imported and maintained existing manual test scripts and defects into
Quality Center and Performed detailed script analysis to identify logical
breakpoints in manual scripts.
. Conducted extensive Smoke Testing, Regression Testing, Adhoc Testing,
Integration Testing and Database Testing on the application.
. Created Business Components for Regression Testing in Business Process
Testing (BPT) module of Quality Center.
. Extensively used Quality Center as a Defect Tracking and Defect
Management tool.
Environment: Manual Testing, QTP 10.0, QC 10.0,BPT, VB Script, SQL Server
2008, JAVA, J2EE, JSP, MS Windows 7/ XP/ NT, Windows Server 2008, MS Office
Suite.
Boston Communications Group Inc. [BCGI], Boston, MA
Aspider Solutions
Nov 08 - July10
Senior QA Analyst
Boston Communications Group, Inc., is one of the largest prepaid mobile
phone companies in the United States. It currently supports more than 100
installations throughout the world, and its customers include leading
mobile operators such as Sprint, Telefonica, Etisalat, Embarq and Hutch.
Aspider will act as the MVNE operating on the Vodafone network to offer
prepaid wireless services.
The initial phase required a full platform deployment in Malta. The initial
implementation of the MSP supported forecasted subscribers and provided the
following network components: HLR (GSM/GPRS networks), GGSN, Media Gateway,
and Soft switch, SMSC, MMSC (with WAP Gateway features), USSD Gateway, AAA,
Voicemail, IVR and Integration Bus (IB).
Responsibilities:
. Worked for SMSC and HLR network components of SOA (Service Oriented
Architecture) environment.
. Analysis of Business requirements, functional specifications and creation
of traceability matrix, test cases and other deliverable metrics.
. Involved in all aspects of the Software Development Life Cycle (SDLC).
. Implemented Agile (Scrum) methodology approach.
. Performed smoke testing on new builds of application
. Analyzed test Conditions and developed Manual Test Scripts for new
Functionality test cases in QTP. Performed sophisticated Black Box
Testing on the application.
. Involved in creating framework, Object Repository and designing the test
scripts using QTP.
. Performed Smoke Testing for the application, using QTP.
. Integration testing was done to ensure data processing, interface
validity and proper communication among components of each application
. Expertise in performing Black box, Module, Integration, Stress, Volume,
Performance, Regression, Functional, Regression, Security, UI and User
Acceptance Tests.
. Identified tests to be automated and converted to Test Scripts using QTP
for Functional and Regression testing.
. Performed Data Driven test using test data from flat files and analyzed
the test results.
. Developed and maintained test data bed for manual test scripts.
. Conducted Backend database testing using SQL queries on Oracle database
using TOAD.
. Performed Web services and workflows testing and automated the test suit
and test cases using SOAP UI.
. Involved in validating XML files/Web Services against SOAP Protocol.
. Performed detailed test results analysis after each test execution cycle
and maintained Test results.
. Involved in System Integration, UAT & Regression Testing
. Generated Vuser Scripts Using VuGen using HTTP Protocol.
. Parameterized test scripts based on Load test objectives by using Load
Runner.
. Extensively used Load Runner Vuser Generator for generating virtual user
scripts and scenarios.
. Executed the test cases and reported the Defects in Quality Center.
. Provided proposals on proper escalating processes and procedures for
quick defect resolution.
. Check Configuration and compatibility testing for s/w versions and
hardware.
. Actively involved in weekly project meetings with development/design/QA
teams to review the QA updates and discuss the bugs.
Environment: Manual Testing, QTP 9.5, QC 9.2,BPT, Load Runner 9.5, SoapUI
Pro 3.0, XML,Oracle9i, JAVA, J2EE, JSP, UNIX, Windows XP/NT, MS Office
Suite.
Chase Card Services, Newark, DE
Nov 07- Oct 08
ACAPS (Automated Credit Card Application Processing System)
Senior QA Analyst
The primary function of the application is to decision customer credit
applications received from various channels. The system is comprised of
three major subsystems ACAPS, STRATA and BUREAULINK. Applications enter
the system from first track and mainframe processes. In ACAPS applications
go through pre-bureau processing. Once pre-bureau processing is complete
the applications are sent for credit bureau report (CBR) retrieval through
bureau link. After the bureaus reports are retrieved and the application
decision is based on the strata rules. Applications going through the
approval path undergo further checks like existing account checks, BTE
checks, co brand hold process etc.
Responsibilities:
. Analyzed business and system requirements to develop detailed test plans.
. Involved in writing detailed test plans and test cases to verify
functionality and adherence to business requirements.
. Implemented Agile (Scrum) methodology approach.
. Involved in both Manual and Automated testing.
. Coordinated all tests in all environments, planning, scripting, and
executing all mocks and parallel tests.
. Developed test harness for Web Services by means of SoapUI.
. Performed manual and automated test procedures for functional testing of
Web services using SoapUI 2.5.
. Established Traceability between the Requirements and the Tests in
Traceability Matrix using Quality Center.
. Developed and documented Standard Testing Procedures for both Manual and
Automated Testing.
. Analyzed test conditions and developed manual test scripts for the new
functionality test cases in QTP.
. Extensive experience in using Mercury Quality Center (Test Planning, Test
Lab and Defect Tracking, BPT).
. Performed Data Driven Tests to validate the same scenario with different
test data using QTP.
. Improved the flexibility of tests by parameterize the entire test,
inserted Checkpoints and used watch lists to monitor variables in test
script.
. Executed the Test Scenarios, analyzed the actual results against the
expected results to each GUI objects.
. Performed sophisticated Regression Testing, Functional Testing, Adhoc
Testing, User Acceptance Testing and Integration Testing.
. Creating and Generating System test scripts for different test scenarios
covering all aspects of project functionality.
. Hands on experience in providing UAT Support during Formal Acceptance
Testing phase
. Performed Regression testing as and when required to ensure the stability
of the application.
. Created and executed SQL queries to make sure that transactions are
entered in database as expected and all fields are populated correctly.
. Performed detailed results analysis after each test execution cycle and
maintained test results.
. Maintained the test execution results and review reports.
. Executed the test cases and reported the Defects in Quality Center.
. Verified the Defects after development Team resolved them.
. Ensured all project documentation complies with process standards.
Environment: Manual Testing, QTP 9.0, Quality Center 8.2,BPT,SOAP UI,
VBScript, VB.NET, ASP.NET, HTML, XML, DB2, UNIX, Windows NT, MS Office
Suite.
Verizon Telecom, Warren, NJ
Nov 06- Oct 07
Verizon Integration Services
QA Analyst
Verizon Telecom offers voice, data and video services to consumers, small
and medium-sized businesses, and wholesale customers across 28 states in
United States. Its strategy is to be the customers' first choice for
communications and entertainment services. Verizon Integration Services
(VIS) is an application which integrates Verizon and Third Party Vendors -
ACHECK America and Health Resources, who perform Background Check (Medical,
Criminal and Education) on behalf of Verizon Telecom.
Responsibilities:
. Analyzed business requirements document, functional specifications
document to prepare Test plan and Test cases.
. Played a key role in developing overall quality processes, metrics
collection and change management.
. Constantly verified Requirement Traceability Matrix to determine if each
and every Functional requirement is taken care of and a test script is
developed and executed for the same.
. Developed and executed Test Cases and Test Scripts for Functionality and
Regression testing.
. Developed and documented Standard Testing Procedures for both Manual and
Automated Testing.
. Involved in testing the new functionalities based on test cases and
coordinated with development team in fixing the issues.
. Established Traceability between the Requirements and the Tests in
Traceability Matrix using in Quality Center.
. Implemented Agile (Scrum) QA methodologies.
. Performed functional testing, integration testing, system testing,
performance testing, stress testing and load testing.
. Extensive experience in using Mercury Quality Center (Test Planning, Test
Lab and Defect Tracking).
. Designed Automation Test Framework using QTP.
. Worked with Descriptive programming and VB scripting in Quick Test Pro.
. Performed batch testing using QTP.
. Provided testing the GUI consistency against different browsers (running
on windows) against various screen resolutions.
. Improved the flexibility of tests by parameterize the entire test,
inserted Checkpoints and used watch lists to monitor variables in test
script.
. Performed Data Validation followed by the manual testing of back end
. Involved in testing Web services and XML with tool called 'SOAP UI'
. Performed Web services and workflows testing and automated the test suit
and test cases using SOAP UI.
. Performed Data Driven test using test data from flat files and analyzed
the test results.
. Verified Data with the Toad Interface tool running SQL queries in the
Data Base (oracle)
. Recording, reporting and closing defects using Mercury Quality Center
through the entire test life cycle.
. Also followed up with development team to verify bug fixes, and update
bug status.
Environment: Manual Testing, Quick Test Professional 9.0, Quality Center
8.0, Oracle, JAVA, J2EE, JSP, SOAP UI, Windows XP/2000, UNIX.
Bank of America [BOA], Dallas, TX
Nov 05- Oct 06
Online Banking
QA Analyst
Bank of America Corporation is a financial services company, the largest
bank holding company in the United States, by assets, and the second
largest bank by market capitalization.Online Banking is an online
application that enables the firm's customers to access their various
accounts through their Web Site. The application enables the credit cards
account holders to enter 'Access ID' to access and perform financial
calculations on their various personal and institutional accounts.
Customers can track charges and payments before they receive their
statements, Pay their bills, Review past statements, Check Membership
Rewards points balance.
Responsibilities:
. Involved and reviewed the Requirements and design documents and
understood the system implementation, including process flows and screen
layouts.
. Involved in all aspects of SDLC.
. Prepared Test plan, Test Cases, Test Scripts, and Test Steps for all the
modules and stored in quality Center.
. Maintained Requirements Traceability Matrix (RTM) to track the
requirements to the test cases to ensure complete test coverage in the
Mercury Quality Center.
. Executing Test Cases to validate the Functionality and Transactions.
. Worked with development team to understand assigned modules/new product
features for the purpose of developing test cases.
. Performed Functional Testing, Integration Testing, End to End Testing and
user acceptance using QTP.
. Provided testing the GUI consistency against different browsers (running
on windows) against various screen resolutions.
. Involvement in writing and modifying UNIX scripts and other SQL
validation scripts, and writing scripts in SQL to validate the outputs.
. Performed Web services and workflows testing and automated the test suit
and test cases using SOAP UI.
. Performed load testing and performance testing using Load Runner.
. Maintained Load runner scripts for reusing in future projects in order to
reduce testing timelines
. Developed scripts and scenarios for automated testing new and enhanced
web based products using Load Runner
. Developed and enhanced scripts using Load Runner VuGen and designed
scenarios to generate realistic load on application under test.
. Parameterized test scripts based on Load test objectives by using Load
Runner
. Designed Manual Goal Oriented Scenarios for Load Generation by using Load
Runner.
. Provides UAT support during Formal Acceptance Testing
. Imported and maintained existing manual test scripts and defects into
Quality Center and performed detailed script analysis to identify logical
break points in manual scripts.
. Tracked software bugs using Quality Center and communicated the same to
developers to resolve technical issues.
. Involved in weekly status meetings to notify the status and performance
of the
application.
Environment: Manual Testing, QTP 8.2, Quality center 8.2, Load Runner 8.1,
SOAP UI, VB script, ASP.NET, SQL Server, UNIX,HTML, MS Windows NT/2000, MS
Office Suite
E-SoftSys, Bangalore, India
Nov 03- Oct 05
eZStorage Online
QA Analyst
eZStorage Online is an e-commerce solution that can easily be customized to
interface with management software and take Self Storage business online by
renting, reserving and taking payments online. This provides e-mail
notification and alerts on new reservations, track reservations efficiently
and ensure prompt follow-up with customers on their reservation
requirements. Readily interfaces with e-SSM. This can be easily customized
to interface with any management software with minimal changes.
Responsibilities:
. Analysis of business requirements, functional specifications and creation
of traceability matrix cases and other deliverable metrics.
. Developed Test Cases based on functional specifications and design
documents.
. Maintained requirements and created Traceability between Requirements and
Test Cases.
. Responsible for the creation of the Test Plan, Test Strategy, Test
Conditions and Test Steps
. Responsible for Manual Testing, Negative Testing, Positive Testing,
Interface Testing and System Testing.
. Performed system, Integration, Security Access Level Testing and end-to-
end testing. Worked with customers (Development and Business) in a
support role to achieve successful Implementations at Customer end.
. Applying security (controls that grant or limit a user's access to
particular menus and functions in an application, controls that limit the
data that a user can see or update.
. Testing cross browser functionality of browser as well such as Internet
Explorer, Netscape and Fire fox.
. Designed, developed and executed Quick Test Pro scripts for Functional,
Regression Testing, and callable scripts.
. Improved the flexibility of the functional tests by parameterize the
entire test, by inserting checkpoints like XML check points, Data Base
check points, and by using watch lists to monitor variables in the Test
Script in Quick Test pro.
. Created Data-Driven tests to check application performance with different
sets of data.
. Worked closely with users and program developers to ensure that the
application development met the user expectations and was also a part of
User Acceptance Testing.
. Generated Data Driven scripts that access the Backend Database and used
SQL Queries to verify the integrity of the database.
. Developed scripts and scenarios for Performance Testing new and enhanced
web based products using Load Runner and VuGen.
. Created Load test data in Load testing environment by using Load Runner.
. Designed Both Manual and Goal Oriented Scenarios for Load Generation by
using Load Runner
. Tracked software bugs using Test Director and communicated the same to
developers to resolve technical issues.
Environment: Manual Testing, QTP 8.2, Test Director, VBScript, Load Runner
7.2, ASP.NET, VB.NET, SQL Server 2003, IIS 4.0 and MS Office Suite
Education
Bachelor of Technology in Computer Science Engineering from Madras
University, India
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