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Customer Service Human Resources

San Antonio, Texas, 78244, United States
March 14, 2011

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Yolanda Jaeger

**** ******* *****

San Antonio, TX 78244

C: 210-***-****

H: 210-***-****


Human Resources/ Payroll Specialist


Goal-oriented, versatile, value added self-starter with highly developed

people skills. Both a team player and builder whose major strengths are in

problem solving, staff development, and communication. More than ten years

experience in the Human Resource/ Payroll Director/Office Manager field.

Identify potential problem areas and minimize issues. Highlights of

accomplishments and experiences:

. Implemented various operating procedures documents that increased

efficiency and raised morale

. Intermediate user of People Soft for Human Resources and Payroll and

Kronos payroll system, Accounts Payable through ADP

. Coordinated training sessions that were instructive, innovative, and

met or exceeded the state requirements for Continuing Education for

healthcare professionals

. Provided continuously outstanding liaison between employees, cooperate

headquarters, third party vendors and families


Trisun Healthcare- Department Head for Human Resources and Payroll

Feb 00-Oct 10

HCR ManorCare- (sold to Trisun Healthcare in Feb 2004)

Provided superior customer service skills in ensuring the 175+ health care

professional and support employees are paid correctly and on time while

also providing all of their Human Resource support functions.

. Interacted with the Administrator and eight Department Heads on a

daily basis to resolve issues, coordinate functions, and exchange


. Interviewed, conducted background checks, drug test, and in

consultation with the appropriate Department Head, hired new

employees and issued their badges. Managed all termination processes.

Handled all severance issues, leave and final pay requirements.

. Executed the employee benefit program for both new hires and current


. Represented the company to the State of Texas on Unemployment claims.

. Maintained and executed the Accounts Payable books in a timely and

correct manner.

. Responsible to maintain and account for the petty cash fund and

purchase supplies for the facility in a financially prudent manner

. Processed and assisted employees with 401K, FMLA, injury reports,

explained medical benefits and insurance questions/problems.

. Provided daily reports to the administrator on status of hours worked

versus plan

. Planned, scheduled and conducted Orientation for New Employees and Re-

Orientation for current employees

. Performed other assigned tasks and fulfilled responsibilities as


Yolanda Jaeger; 7454 Radford Trail, San Antonio, TX 78244; Cell


Payroll Coordinator: Coordinated payroll for 175+ employees, both salary

and hourly, in a 24/7 health care environment.

. Maintained daily hours report to each department head on a daily basis

. Posted all employee miss punches, PTO, FMLA hours, bereavements, and

shift differentials

. Provided customer service via phone or walk-in

. Monitored and distributed hiring and recruitment bonuses, input salary

changes and incentive information

. Complied with all Federal, State, and Company policies, to include

Court Orders, procedures and regulations

Accounts Payable: Maintained records of all accounts payable for the


. Reconciled monthly vendor reports

. Prepared and entered purchase orders into the ADP accounting system

. Distributed weekly accounts payable checks and file the supporting


. Resolved disputes between the vendor and the company via phone or in



May1996-Jan 2000.

Directly supervised 12 teachers and two staff members. Passed all

regulatory audits and inspections with commendable ratings.

. Renovated the school through the use of fund- raisers.

. Participant in the USDA food program. Increased the collection of

late accounts through a systemic approach.

. Maintained files, records, and reports for all levels required by

various agencies and good business practices.

. Briefed corporation president, board of directors, and owner on

status of the school on numerous occasions.

. Provided customer service between parents, teachers, staff, and

children to ensure optimum learning conditions and business

environment were present

. Entered into contracts with various city, state and federal agencies

to provide more toys, food, and activities without raising rates to


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