Sales Manager

A L ICE C. DURAN

*** *. **** **. *****: 915-***-****

El Paso, Texas 79927 Email: *********@***.***

PROFESSIONAL SU M MARY

Highly disciplined, goal-oriented professional with over 20 years of experience in strategic planning and

execution of core business management and administration functions, including personnel and office

management accountabilities to drive overall bottom-line performance. Excellent problem solving skills with

ability to meet day to day challenges and juggle multiple responsibilities. Dedicated, with a strong sense of

ethics and willingness to give 110% to meet organizational and individual goals. Set high standards of

performance for self, assuming responsibility and accountability for successfully completing assignments or

tasks. Possess outstanding oral and written communication skills with the ability to quickly establish rapport

with staff members at all levels.

Core Competencies:

• Business Administration

• Operations Management

• Information / Database Management

• Advanced Organizational Skills

Computer Proficiency with EZFTZ, Microsoft Office and Industry Specific Software

Fluent in English and Intermediate Spanish

PROFESSIONAL EXPER I ENCE

ADM I N ISTRAT IVE SUPPORT 2010-P resent

PANALP I NA / SPHER ION / BOSCH El Paso, Texas

• Oversee all aspect of general office coordination: work for department supervisor in the Foreign Trade

Zone Department; review and prepare documents for the export of material to Mexico; interact and

collaborate with other departments to ensure deliveries are made according to schedule; assist in

multiple projects that require extensive preparation.

P ROJECT COORD INATOR / TRAI NER 2003-

2008

I N TER-TEL TECHNOLOG IES / M I TEL El Paso,

T exas

• Managed and coordinated the installation of a successful telephone/voicemail/data system. Acted as

the primary point of contact with the customer, sales and operations team. Scheduled and conducted

customer programming meetings in which the telephone/data system was designed to meet with the

customer's specifications. Documented all aspects of the project according to company standards

including all customer correspondence and all other necessary information.

• Scheduled and initiated required operator, end user, and system administration training to ensure that

all parties were aware of and knowledgeable about the end product.

ADM I N ISTRAT IVE ASSISTANT / TEST ING SCHEDULER 1999-

2003

D & H PU MP SERV ICE El Paso, Texas

• Assisted Branch Manager with the preparation of all his sales quotations; met and greeted all visitors

to department; performed clerical duties to include bookkeeping, copying, faxing, filing, mailing;

maintained office calendar to coordinate work flow and meetings; maintained confidentiality in all

aspects including staff and company information; open, sort and distribute incoming correspondence.

• Collaborated with the Environmental Department to ensure customers were in compliance with their

required annual testing in order to meet with Air Quality regulations; scheduled testing dates with

customer and our testing crew; gathered testing data and transcribed it to Air Quality; handled all

billing and collections of said testing.

OPERAT IONS MANAGER 1994-1999

CARBAJAL D ISPOSAL, I NC. El Paso, Texas

• Responsible for planning and coordinating all aspects of running a family business. Mapped out truck

routes, ensured that all company vehicles were properly maintained; handled all office duties such as

billing, collecting, faxing, made deposits, reconciled bank accounts, prepared sales tax reports,

answering correspondence.

• Maintained inventory, sales, purchasing and public relations.

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